Domestic abuse victim not supported properly by Wandsworth council when she became homeless The Local Government and Social Care Ombudsman is highlighting the importance of councils considering the exceptional circumstances of people fleeing domestic abuse when assessing their housing needs, following a complaint about London Borough of Wandsworth. Following an investigation, the Ombudsman found ...

Monthly News July 2021 28 Jul 2021 Ombudsman annual review highlights widening cracks in council complaints systems 23 Jul 2021 Council to look again at summer-born children’s school start date requests 20 Jul 2021 Disabled boy missed out on education and support because of poor council practice A West Sussex boy missed out on vital support because the county council decided he had the ‘wrong’ ty ...

Councillor’s decision to put brakes on housing development flawed, says Ombudsman A Haringey man was left in limbo for six years while the council decided whether to buy his house and develop the land around it, the Local Government and Social Care Ombudsman heard. The man lives in a row of terraced homes which are part private-owned and part owned by the council. The council contacted the man in ...

Housing complaints by private landlords This fact sheet is aimed at private landlords who would like to complain about the actions of their local council. This factsheet provides a broad overview of the main types of complaint which we may consider. I am a private landlord and want to complain about the actions of my local council. Can the Ombudsman help me? In some cases, yes. There are several ...

Education other than at school This fact sheet is aimed at parents who are experiencing problems with their child being educated at other than at school and may be considering making a complaint to the Ombudsman. The council will not provide my child with home tuition. Can the Ombudsman help me? In some cases, yes. A child might receive tuition at home, rather than attending a school, if the chil ...

Council did not do enough to protect residents from noise pollution, Ombudsman says North Hertfordshire District Council has not done enough to protect neighbours from noise pollution from a nearby business, the Local Government and Social Care Ombudsman has found. When a neighbour complained that a business next door was causing noise nuisance from very early in the morning, the council investig ...

Yearly News 2020 17 Dec 2020 Ombudsman annual report details further innovation in its service 15 Dec 2020 London borough criticised for not saying sorry 10 Dec 2020 Ombudsman urges councils to scrutinise services for children in care 10 Dec 2020 City council in foster carer dispute after girl’s mother dies 03 Dec 2020 Teenager with autism misses start of term when council cancels transport 03 De ...

London council to revise its social care charging policy following Ombudsman’s investigation London Borough of Bexley has agreed to revise its social care charging policy after a man complained to the Local Government and Social Care Ombudsman about the way the authority increased its costs. The man told the Ombudsman the council had increased the amount it charged him in administration costs for ...

Derbyshire County Council to make wholescale review of services following woman’s “avoidable” death The Local Government and Social Care Ombudsman has heavily criticised Derbyshire County Council for not putting the proper safeguarding measures in place for a woman in one of its care homes before she fell and died. The council’s initial safeguarding investigation into the dementia-sufferer’s deat ...

Council fails to take on board expert advice when assessing woman’s care needs A Gloucestershire woman was left malnourished and without the support she needed for her medical conditions because the county council ignored professional advice, a Local Government and Social Care Ombudsman investigation has found. The woman, who has ME – or Chronic Fatigue Syndrome – plus a number of other health ne ...