Private housing disrepair This fact sheet is primarily aimed at people living in private rented accommodation who have reported disrepair to the council and are considering making a complaint to the Local Government and Social Care Ombudsman. My private rented property is in disrepair. Can the Ombudsman help me? In some cases, yes. But first you will need to contact the council to give it the opp ...

Family left in unaffordable flat after council denies right to appeal homelessness decision A father who gave up his life abroad at short notice to look after his children was denied his housing rights by Basingstoke and Deane Borough Council, a Local Government and Social Care Ombudsman investigation has found. The man had been living and working abroad when the courts removed his children from ...

Domestic abuse victim not supported properly by Wandsworth council when she became homeless The Local Government and Social Care Ombudsman is highlighting the importance of councils considering the exceptional circumstances of people fleeing domestic abuse when assessing their housing needs, following a complaint about London Borough of Wandsworth. Following an investigation, the Ombudsman found ...

Monthly News July 2021 28 Jul 2021 Ombudsman annual review highlights widening cracks in council complaints systems 23 Jul 2021 Council to look again at summer-born children’s school start date requests 20 Jul 2021 Disabled boy missed out on education and support because of poor council practice A West Sussex boy missed out on vital support because the county council decided he had the ‘wrong’ ty ...

Councillor’s decision to put brakes on housing development flawed, says Ombudsman A Haringey man was left in limbo for six years while the council decided whether to buy his house and develop the land around it, the Local Government and Social Care Ombudsman heard. The man lives in a row of terraced homes which are part private-owned and part owned by the council. The council contacted the man in ...

Neighbour nuisance and anti-social behaviour This fact sheet is aimed primarily at people having problems getting the council to deal with anti-social behaviour near their homes and who may be considering making a complaint to the Ombudsman. My neighbours are causing me problems with anti-social behaviour, and the council doesn’t seem to be doing anything about it. Can the Ombudsman help me? In m ...

Trading standards This fact sheet is aimed primarily at anyone who is dissatisfied with the way a council’s trading standards office has dealt with their complaint about a trader, or the way in which a council has carried out its investigative, monitoring and enforcement work, and may be considering making a complaint to the Ombudsman. A local trader has broken consumer protection law and I have ...

Housing complaints by private landlords This fact sheet is aimed at private landlords who would like to complain about the actions of their local council. This factsheet provides a broad overview of the main types of complaint which we may consider. I am a private landlord and want to complain about the actions of my local council. Can the Ombudsman help me? In some cases, yes. There are several ...

Council did not do enough to protect residents from noise pollution, Ombudsman says North Hertfordshire District Council has not done enough to protect neighbours from noise pollution from a nearby business, the Local Government and Social Care Ombudsman has found. When a neighbour complained that a business next door was causing noise nuisance from very early in the morning, the council investig ...

Yearly News 2020 17 Dec 2020 Ombudsman annual report details further innovation in its service 15 Dec 2020 London borough criticised for not saying sorry 10 Dec 2020 Ombudsman urges councils to scrutinise services for children in care 10 Dec 2020 City council in foster carer dispute after girl’s mother dies 03 Dec 2020 Teenager with autism misses start of term when council cancels transport 03 De ...