City council told to reconsider school admission appeal after Ombudsman investigation Nottingham City Council has been told to offer a fresh schools admission hearing to a young boy who needed to move school because of ‘honour’ based violence. The boy’s mother had applied for her son to move into Year Five at the new school, because she wanted him to attend a school that no other family members a ...

More than 6,000 noise nuisance complaints not investigated by London council Lambeth council has agreed to look into long-standing noise nuisance issues after officers admitted, during a Local Government and Social Care Ombudsman investigation, it had turned down more than 6,300 complaints. The agreement has come following the Ombudsman’s investigation into a woman’s complaint about the way the c ...

Homeless family left in crowded conditions while council delayed making decision A mother and her five children were accommodated in a damp and mouldy single bedroom, too small for the number of people, by Ealing council while it took too long to decide their homelessness status. A Local Government and Social Care Ombudsman investigation found the council’s delays added three months onto a six mo ...

Council agrees to review its school transport policy following Ombudsman investigation Sandwell council has agreed to review its school transport policy after the Local Government and Social Care Ombudsman found flaws in the way it considered a family’s application for travel support. The parents applied for transport for their son, who has special needs and attends a school more than three miles ...

Statement of Reasons Manual Contents: Chapter index for Statement of Reasons Manual Updated: 02 April 2025 Statement of Reasons Manual search Search this content Submit search Part 15 • Appendix Three: Examples of summaries Draft decision summaries Mr and Mrs Y complained about the way the Council dealt with a planning application. They are also unhappy with the Council’s planning committee proce ...

Complaints about adult social care arranged by councils We can investigate complaints about adult social care arranged by a council, regardless of who provides the care. This fact sheet deals with complaints about councils or services they arrange. We have a separate fact sheet for complaints about adult care services generally, and one like this for privately arranged services. I want to complai ...

Private housing disrepair This fact sheet is primarily aimed at people living in private rented accommodation who have reported disrepair to the council and are considering making a complaint to the Local Government and Social Care Ombudsman. My private rented property is in disrepair. Can the Ombudsman help me? In some cases, yes. But first you will need to contact the council to give it the opp ...

Monthly News May 2019 31 May 2019 Ombudsman responds to CIVEA announcement 30 May 2019 Council denies its obligations to homeless domestic violence victim 23 May 2019 London council criticised for significant delays when completing plans for children with Special Educational Needs 23 May 2019 Residents in Stockport Town Centre incorrectly declined parking permits by council 16 May 2019 Medway Cou ...

Neighbour nuisance and anti-social behaviour This fact sheet is aimed primarily at people having problems getting the council to deal with anti-social behaviour near their homes and who may be considering making a complaint to the Ombudsman. My neighbours are causing me problems with anti-social behaviour, and the council doesn’t seem to be doing anything about it. Can the Ombudsman help me? In m ...

Family left in unaffordable flat after council denies right to appeal homelessness decision A father who gave up his life abroad at short notice to look after his children was denied his housing rights by Basingstoke and Deane Borough Council, a Local Government and Social Care Ombudsman investigation has found. The man had been living and working abroad when the courts removed his children from ...