Council staff should speak out about discrimination, Ombudsman finds Hertfordshire County Council has not yet agreed to Ombudsman recommendations to improve its practices after a primary school admitted it had discriminated against a little boy because of his disabilities. The Local Government and Social Care Ombudsman was asked to investigate by the boy’s parents after the council failed to ackn ...

Gloucester business owners’ headache following council lack of action A Gloucester couple say they have lost business because the city council has not properly investigated their reports of a neighbour’s noise nuisance. The duo complained to the Local Government and Social Care Ombudsman after they were not satisfied with the way Gloucester City Council investigated their complaints about noise b ...

Ombudsman finds London council failed to keep child safe The Local Government and Social Care Ombudsman has said the London Borough of Lewisham exposed a former looked after child to ‘significant harm’ while she was in its care and failed to look into her concerns properly. The woman complained to the Ombudsman that the council did not properly investigate when she made allegations of significant ...

City council didn’t do enough to help abused resident Coventry City Council did not consider what else it could do to help a man who was subject to homophobic abuse when he called on officers to help, the Local Government and Social Care Ombudsman has found. The man, who lives in a housing association property in the city, reported his neighbours to the police and his housing association for thei ...

Council denies its obligations to homeless domestic violence victim Oadby and Wigston Borough Council has refused to accept it has done anything wrong when it failed to take a homelessness application from a victim of domestic violence, despite an Ombudsman investigation into its actions. The woman had been living in another council area when she approached the council for help to house herself a ...

Resident left feeling unsafe after council ignored neighbour complaints An Enfield man was left feeling unsafe in his own home after his local council repeatedly failed to act on his reports of anti-social behaviour (ASB) from a neighbour, the Local Government and Social Care Ombudsman reports. The man contacted London Borough of Enfield the day after moving into his flat in 2024. He reported per ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 15 • Appendix Three: Examples of summaries Draft decision summaries Based on current evidence we propose to complete our investigation into how the Council dealt with a planning application and its committee procedures. ...

Complaints about adult social care arranged by councils We can investigate complaints about adult social care arranged by a council, regardless of who provides the care. This fact sheet deals with complaints about councils or services they arrange. We have a separate fact sheet for complaints about adult care services generally, and one like this for privately arranged services. I want to complai ...

Monthly News May 2019 31 May 2019 Ombudsman responds to CIVEA announcement 30 May 2019 Council denies its obligations to homeless domestic violence victim 23 May 2019 London council criticised for significant delays when completing plans for children with Special Educational Needs 23 May 2019 Residents in Stockport Town Centre incorrectly declined parking permits by council 16 May 2019 Medway Cou ...

Man left street homeless by Waltham Forest council for five weeks A domestic abuse survivor was street homeless for five weeks, despite asking London Borough of Waltham Forest for help, the Local Government and Social Care Ombudsman has found. The man asked the council for help in late January and said he could no longer live with relatives who were abusing him. The council did not act, and the m ...