Staffordshire council to think again about care leaver’s complaint Staffordshire County Council has agreed to reconsider whether to investigate a woman’s complaint about her time as a child in its care, following an investigation by the Local Government and Social Care Ombudsman. The woman became a looked after child for a short time as a teenager in 2011, when she could no longer live with her p ...

Council fails to help care users maintain their homes Hertfordshire County Council has been asked to review its social care practices to ensure it meets its Care Act duties to help people keep their home tidy. An investigation by the Local Government and Social Care Ombudsman found the council routinely telling people it would not fund support to maintain a habitable home, and that they should fi ...

Norfolk council failed two boys with Special Educational Needs Norfolk County Council’s provision for children with special educational needs (SEN) has been criticised in two separate investigations after the Local Government and Social Care Ombudsman revealed it had already upheld nine similar complaints. In the first case, a mother complained the council did not provide her son with suitable ed ...

Council denies its obligations to homeless domestic violence victim Oadby and Wigston Borough Council has refused to accept it has done anything wrong when it failed to take a homelessness application from a victim of domestic violence, despite an Ombudsman investigation into its actions. The woman had been living in another council area when she approached the council for help to house herself a ...

Council staff should speak out about discrimination, Ombudsman finds Hertfordshire County Council has not yet agreed to Ombudsman recommendations to improve its practices after a primary school admitted it had discriminated against a little boy because of his disabilities. The Local Government and Social Care Ombudsman was asked to investigate by the boy’s parents after the council failed to ackn ...

Ombudsman finds London council failed to keep child safe The Local Government and Social Care Ombudsman has said the London Borough of Lewisham exposed a former looked after child to ‘significant harm’ while she was in its care and failed to look into her concerns properly. The woman complained to the Ombudsman that the council did not properly investigate when she made allegations of significant ...

Gloucester business owners’ headache following council lack of action A Gloucester couple say they have lost business because the city council has not properly investigated their reports of a neighbour’s noise nuisance. The duo complained to the Local Government and Social Care Ombudsman after they were not satisfied with the way Gloucester City Council investigated their complaints about noise b ...

Archived Councils Find the data we hold for historical councils by clicking the links below. Allerdale Borough Council Aylesbury Vale District Council Barrow-in-Furness Borough Council Bournemouth Borough Council Buckinghamshire County Council Carlisle City Council Chiltern District Council Christchurch Borough Council Copeland Borough Council Corby Borough Council Craven District Council Cumbria ...

Child left in pain for years because of council delays A young person spent three years in unnecessary pain because delays by Lambeth council meant they could not have a crucial operation, a Local Government and Social Care Ombudsman investigation has found. The child has significant medical needs and uses a wheelchair. The child was living in a property secured by London Borough of Lambeth with ...

Elderly man suffers after council splits him from his wife An elderly couple of 59 years were split up with little regard for their welfare by Royal Borough of Windsor and Maidenhead, the Local Government and Social Care Ombudsman has found. The couple were separated when the wife was discharged to a care home after leaving hospital. The husband was left to live in the family home with the help o ...