Residents in Stockport Town Centre incorrectly declined parking permits by council Residents in new-build properties in Stockport town centre should be eligible for parking permits after an Ombudsman investigation found the council was unfairly declining them. The Ombudsman investigated the council’s permit restrictions after a man complained he had bought a flat on a road identified on the counc ...

Man left street homeless after council failed to recognise domestic abuse Royal Borough of Kensington and Chelsea did not recognise the abuse a homeless man said he suffered because it did not consider the alleged perpetrator a ‘relative’. The Local Government and Social Care Ombudsman has asked the council to apologise to the man for not recognising he was personally connected to his alleged abu ...

Slough woman unable to access upstairs because of council grant delay A disabled Slough woman has been forced to sleep, eat and wash in her downstairs living room because the council took too long to decide whether she can have a stairlift. The Local Government and Social Care Ombudsman heard that the woman, who relies on care workers for personal care, has been unable to access her bedroom and b ...

Cornwall Council stopped payments for disabled woman’s care without organising alternative A Cornish woman was left without the support she needed after the council told her she could not pay her daughter to care for her, the Local Government and Social Care Ombudsman said. The woman, who has significant and complex needs, had been using her direct payments to pay her daughter to provide care for ...

Barnet council fails to follow up on community centre noise complaint Barnet council has been told to carry out more monitoring of excessive noise at a community centre in the borough following a second investigation by the Local Government and Social Care Ombudsman. A neighbour of the community centre complained the London Borough of Barnet had not taken the action it promised following the Ombu ...

Lancashire County Council criticised for failing to support vulnerable children properly Lancashire County Council has been criticised by the Local Government and Social Care Ombudsman for not providing the right support for two vulnerable siblings when they moved to live with their aunt and uncle. The siblings, who had a turbulent background and had spent time in foster care, became subject to a ...

Council leaves vulnerable Norfolk man without enough care before he died A Norfolk woman was left to care for an elderly vulnerable friend for months before he died while the county council delayed meeting his care, the Local Government and Social Care Ombudsman has found. The woman had said she was happy to provide some care for her friend, who had dementia and a number of physical health condit ...

Ombudsman finds council placed homeless disabled child too far from school Wandsworth council has apologised to a homeless mother after placing her in unsuitable accommodation two hours away from her disabled child’s school. At first, the mother – who also has mobility issues – and her family was placed in a flat which was accessed via a rusted external staircase in September 2021. At one point t ...

Council makes serious unsubstantiated allegations about asylum seeker during Ombudsman investigation Sandwell council refused to let a vulnerable mother have her representative present at an important meeting – and made serious and unsubstantiated allegations about both of them during an investigation by the Local Government and Social Care Ombudsman. The mother, who was claiming asylum, lived wi ...

Family’s care bill soars without warning because of poor council information North Yorkshire County Council has been criticised by the Local Government and Social Care Ombudsman after a family’s care bill leapt from hundreds to thousands of pounds a month without notice. The way the council communicated the change to the woman and her daughter came under the Ombudsman’s scrutiny after they compla ...