Council fails to respond to restaurant nuisance complaints A Brentwood homeowner, suffering years of distress because the council did not properly investigate her concerns about the restaurant next door to her, has had her complaint upheld by the Local Government and Social Care Ombudsman. The woman complained to the council about various nuisances she experienced living next door to the restaura ...

Council should apologise for tree controversy, Ombudsman says The Local Government and Social Care Ombudsman has asked Sheffield City Council to make a public apology to the people of the city after numerous problems were found with the way it removed street trees. In a report issued today, the Ombudsman has found the council did not, at times, act with openness and transparency when removing tre ...

Council investigation into member’s conduct flawed, says Ombudsman Standards investigations by councils into the actions of councillors need to be conducted fairly and properly, the Local Government and Social Care Ombudsman has said. The warning comes after the Ombudsman was asked to look at the way Teignbridge District Council investigated the actions of a councillor, Cllr Daws, after the counc ...

Council fails to investigate children’s services complaints properly The Local Government and Social Care Ombudsman has criticised Isle of Wight Council for failing to properly investigate a mother’s complaint about the way it removed her disabled son’s personal budget. The Ombudsman’s investigation found the council did not follow procedures set out in law for dealing with complaints about child ...

Birmingham bins not returned because of council squabble Bickering Birmingham bin workers have left residents in one city street having to return their heavy communal bins to the right place, the Local Government and Social Care Ombudsman has said. Until last summer residents in the block of flats had their bins emptied and returned to their storage area but since then, collection crews have left ...

London council fails to support vulnerable mother properly London Borough of Ealing did not carry out adequate assessments of the support a disabled mother needed when her young son moved from nursery to school, the Local Government and Social Care Ombudsman has found. The mother, who has physical and mental health needs, takes strong medication and is in chronic pain, lives with her young son. S ...

Man denied Human Rights because of council delay Nottinghamshire County Council left a man in a care home away from his family for five months, without having any regard for his basic human rights, a Local Government and Social Care Ombudsman investigation has found. The man, who has dementia, had been placed in the care home by his wife while she struggled to look after her son who had been diag ...

Cornwall Council leaves homeless teenager in a tent Cornwall Council made a host of significant failings when it accommodated a vulnerable 17 year-old boy in a tent and caravan over a summer, a Local Government and Social Care Ombudsman investigation has found. The boy spent five weeks in a tent, four weeks in a static caravan and several nights sleeping rough after approaching the council for he ...

Ombudsman urges Kirklees council to learn from complaints Kirklees Metropolitan Borough Council has been told to learn from complaints after it left a boy with learning difficulties without the full support he needs for three years. The boy’s mum has had to complain to the Local Government and Social Care Ombudsman no fewer than three times in the past two years to get the council to provide the ...

City council didn’t do enough to help abused resident Coventry City Council did not consider what else it could do to help a man who was subject to homophobic abuse when he called on officers to help, the Local Government and Social Care Ombudsman has found. The man, who lives in a housing association property in the city, reported his neighbours to the police and his housing association for thei ...