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Investigation Manual | Part 16 https://www.lgo.org.uk/information-centre/staff-guidance/investigation-manual?chapter=16
Investigation Manual Contents: Chapter index for Investigation Manual Updated: 27 May 2025 Investigation Manual search Search this content Submit search Part 16 • 16. Contact and the management of expectations 16.1. Contact with complainants The early stages of dealing with a complaint set the scene. This is where we can gather and provide useful information, manage expectations and help build a ...
Guidance on remedies | Part 1 https://www.lgo.org.uk/information-centre/staff-guidance/guidance-on-remedies?chapter=1
Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Part 1 • Our role in remedying and preventing future injustice Updated October 2025 1.1 Our approach to remedies The Local Government and Social Care Ombudsman was established some 50 years ago, to conduct independent and impartial investiga ...
Post Decision Review (PDR) and Service Complaints Manual | Part 3 https://www.lgo.org.uk/information-centre/staff-guidance/post-decision-review-pdr-and-service-complaints-manual?chapter=3
Post Decision Review (PDR) and Service Complaints Manual Contents: Chapter index for Post Decision Review (PDR) and Service Complaints Manual Updated: 01 June 2024 Post Decision Review (PDR) and Service Complaints Manual search Search this content Submit search Part 3 • 3. Is it a review request? On receipt of a review request the Investigator who decided the complaint will consider the informati ...

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