Team Co-ordinator
Local Government and Social Care Ombudsman
Summary
We are recruiting a Team Co-ordinator to our Coventry or York office
Location
Based in Coventry and York.
Role
As a Team Co-ordinator you will play a vital role in ensuring our organisation runs efficiently and effectively. This is not just an administrative role; you will also be closely involved in our casework, supporting us to meet organisational objectives.
You will provide administrative and organisational support to a team of Investigators and assist in co-ordinating corporate activity. Your role will be varied and includes regular contact with internal and external stakeholders . You will also have the opportunity to be involved in our casework. This will involve making decisions on whether organisations we investigate have had an opportunity to respond to complaints. You will also play a vital role in ensuring that organisations deliver on the recommendations we make, ensuring that the people who use our service receive remedies for injustice, and that lessons are learned to improve the way services are run.
You will report to the manager of an investigation team, either an Assessment Manager or Assistant Ombudsman. And while you will mainly support the one team, you will also work with a group of Team Co-ordinators to completed shared tasks or to cover leave.
Details
Position Team Co-ordinator
Hours 35
Salary £30,253 to £36,117 per annum
Holiday 23 days rising by 1 day with three years’ service and a further 2 days with five years’ service
Requirements
Education5 GCSEs grades 9-4, 5 or A-C, 5 GCE ‘O’ level grades A-C or equivalent, including English Language
Skills- Organised and detail focused
- Well developed communication skills, and knowledge of grammar, spelling and punctuation
- Good people skills with the ability to deal confidently with external contacts and to exercise tact and diplomacy in all situations
Experience in administrative support
Benefits
At the Local Government and Social Care Ombudsman we value our staff and work hard to reward them.
We are an ambitious, focused, inclusive and friendly organisation which is recognised for the important work we do. There are a range of benefits for all our staff enjoy. These include:
- Pension: You’ll be entitled to join the Local Government Pension Scheme which is administered by the London Pensions Fund Authority. This is a contributory career average scheme.
- Work/life balance: We encourage all employees to have a healthy work/life balance and offer flexible working arrangements, such as agile working and flexi-time, together with a wide range of different working patterns. All are subject to business needs.
- Learning and development: We provide our staff with access to a learning and development programme to enable them to succeed in their role. Where membership is relevant to your role in the organisation, we will also pay the annual membership fee for you to be a member of your professional body.
- Family-friendly: We offer generous maternity, adoption, paternity and parental leave, and provide for paid and unpaid special leave.
- Season ticket loan : We offer our staff the ability to have a loan for their annual travel season ticket.
- Wellbeing: We have a programme which includes an Occupational Health Service and access for you to an excellent, confidential Employee Assistance Scheme. This is a free 24-hour counselling service for advice about your work and personal life challenges
- You will be able to join the Civil Service Sports Club.
- As well as reimbursing the cost of your eye tests, we will subsidise your eye care where a prescription is for VDU usage and we will cover the cost of an annual flu jab.
- Bike loan: We run a Cycle to Work Scheme which allows you to pay for the cost of your bike (up to a limit) as a loan which is deducted from your salary.
- Reasonable adjustments: We recognise how important it is to make reasonable changes for staff where appropriate.
About the LGSCO
For 50 years, we’ve been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence. So, if you want to make a difference and have the perspective we’re looking for, please get in touch.
For more information about us visit our website www.lgo.org.uk.