Managers will provide feedback on the quality of the casework on the ECHO quality screen. 

A task should be set for the Investigator and their manager when comments are set out in the quality screen. This screen can only be read by the investigator and their manager.

However, when upholding a review, information must be recorded in the ‘details’ and ‘lessons learned’ boxes on the PDR screen for challenges to investigation decisions, or the ‘lessons learned’ box on the Other contact screen for challenges to Intake or Assessment decisions. Where the issue has been a staff conduct complaint, the ‘comments/notes’ and ‘lessons learned’ boxes on the service complaints screen should be completed.

If there are issues that are inappropriate to enter in the text boxes on the PDR or other contact screen, managers should discuss these directly.