Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

New report about complaints about domestic abuse

Our new report shares the insight from a number of our investigations to help councils reflect on and improve their services to victims of domestic abuse.

Social Care Ombudsman responds to CQC report

Responding to the Care Quality Commission's annual assessment of the state of health and social care in England, Local Government and Social Care Ombudsman  Michael King said:

“We welcome any spotlight being shone on the adult social care sector and the issues it faces.  In our own review of complaints brought to us as the Social Care Ombudsman, which we published last month, we identified a system that is increasingly failing those who need it most.

 “The faults we find are not usually one-off mistakes – they are more frequently being caused by measures taken to balance the books in a system under immense funding pressures. Our evidence shows the majority of care workers are doing an excellent job in spite of the pressures they are under. It is not the staff, but the pressure that is the problem.

 “All too often, people who use adult social care services don’t have the freedom to shop around for their care or change their circumstances once they are in the system. Without that choice, service failings have an impact on the health and wellbeing of people in care and their families.”

Article date: 22 October 2021