Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

New Report out now: Equal Access for people with disabilities

"Don't wait to be asked". We've published a new report helping councils, and other local services, to meet their duties under the Equality Act to anticipate the needs of people with disabilities in accessing their services.

Ombudsman responds to Healthwatch England report

The Local Government and Social Care Ombudsman welcomes Healthwatch England’s latest report, which outlines key steps for care homes in how feedback can be used to identify changes that ensure all residents feel ‘at home'.

Michael King, Local Government and Social Care Ombudsman, said:

“For as long as we have been investigating complaints about care providers we have been encouraging them to have an open and mature attitude to complaints - one where they are valued within organisations as ‘free feedback’ and learning opportunities. Indeed, how an organisation deals with complaints says a lot about its culture.

“People should have a voice in designing the services they receive, whether they had a good or bad experience, because their feedback can be invaluable. Staff should be equipped with the tools they need to respond to concerns and complaints confidently and be empowered to resolve matters quickly. Managers, directors and board members should actively own complaints, monitor trends and implement learning.

“It is equally important for care providers to complete the process when they have resolved a complaint by feeding back the learning and any changes that will be made not only to the residents themselves, but to their families, and of course their staff.”

Article date: 10 August 2017