Ombudsmen welcome publication of draft legislation on ombudsman reform

The Cabinet Office has today published draft legislation to introduce a new Public Service Ombudsman.

The Local Government Ombudsman Dr Jane Martin and Parliamentary and Health Service Ombudsman Julie Mellor said jointly:

"The creation of a single Public Ombudsman Service will make it easier for people to have their complaints about public services resolved.

"The current complaint system is too complex and fragmented, leaving people confused as to which ombudsman to turn to if things go wrong or haven’t been resolved locally.

"We have long been urging the government for these reforms, and are delighted we are one step closer to making this a reality.

"We will be looking at the proposals carefully and look forward to working with the government to agree a practical and realistic timescale."

Article date: 05 December 2016