Resources for care providers

Our Online Effective Complaint Handling Training is a practical interactive workshop for councils and care providers that helps participants develop their complaint handling skills.

Our in-house and open courses are aimed at staff dealing with complaints at the higher stages of the process, such as managers and corporate complaints officers, and staff who investigate and make decisions about complaints. For more information, visit the Training page.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings