About our training

Our online Effective Complaint Handling course shares best practice on accepting, investigating and deciding complaints for councils and care providers. It is delivered by experienced Ombudsman investigators.

The course is for staff and managers who are responsible for investigating and making decisions about complaints, across the wide range of services delivered by organisations we receive complaints about.

Key details

• Format:  Online via MS Teams
• Duration:  4.5 hours, unless otherwise stated
• Cost:  £85 per delegate
• Delegate numbers:  No more than four delegates per organisation on courses. No more than two delegates per organisation on our children's services and adult social care complaints courses; and for our care provider courses.

  Download our course flyer here

Available dates

November 2025

• Tuesday 11 November, 10am – 2.30pm
• Monday 17 November, 10am – 2.30pm (course for care providers only)
• Tuesday 25 November, 10am – 2.30pm

December 2025

• Thursday 4 December, 10am – 3pm (includes an overview of children's statutory complaints guidance)
• Tuesday 9 December, 10am – 2.30pm
• Wednesday 10 December, 10am – 2.30pm

How to apply

To apply for a place, please complete our booking form in one of the two formats below, and email it to training@lgo.org.uk

 Training booking form - MS Word

 Training booking form - Editable PDF

Terms and conditions

Our terms and conditions are on the booking form. You can also download a separate copy of our Training course terms and conditions

Contact

To contact our training team, email training@lgo.org.uk