Our mission and objectives

Our mission

Remedy injustice - help improve local services

Our strategic objectives

We have four strategic objectives:

  1. Our service is easy to find and easy to use
  2. We remedy injustice through impartial, rigorous and proportionate investigations
  3. We use what we learn from complaints to help improve local services
  4. We are accountable to the public and use our resources efficiently.

Our mission and objectives are set out in detail in our Corporate Strategy 2018-21. You can read the full document below.

 Corporate Strategy 2018-21

Our Digital Principles

Our Digital Principles underpin the delivery of our Corporate Strategy. They set out our digital vision and ambitions, and how any digital service or technology investment is linked to delivering our business priorities and strategic objectives. Read the full document below.

 Digital Principles - April 2018

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