Our mission and objectives

Our mission

Remedy injustice - improve local public services


Our strategic objectives

We have four strategic objectives:

  1. We provide an excellent service that is easy to find and use
  2. We deliver effective redress through impartial, rigorous and proportionate investigations
  3. We use what we learn from complaints to improve local public services
  4. We are accountable to the public and use public money efficiently and effectively


Our mission and objectives are set out in detail in our Corporate Strategy 2015-18.