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Our mission and objectives

Our mission

Remedy injustice - help improve local services

Our strategic objectives

We have four strategic objectives:

  1. Our service is easy to find and easy to use
  2. We remedy injustice through impartial, rigorous and proportionate investigations
  3. We use what we learn from complaints to help improve local services
  4. We are accountable to the public and use our resources efficiently.

Our mission and objectives are set out in detail in our Three Year Plan. You can read the full document below.

 Three Year Plan 2021-24