Remedy injustice - help improve local services
Our strategic objectives
We have four strategic objectives:
- Our service is easy to find and easy to use
- We remedy injustice through impartial, rigorous and proportionate investigations
- We use what we learn from complaints to help improve local services
- We are accountable to the public and use our resources efficiently.
Our mission and objectives are set out in detail in our Corporate Strategy 2018-21. You can read the full document below.
Our Digital Principles
Our Digital Principles underpin the delivery of our Corporate Strategy. They set out our digital vision and ambitions, and how any digital service or technology investment is linked to delivering our business priorities and strategic objectives. Read the full document below.