Decision search
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South Cambridgeshire District Council (25 016 419)
Statement Closed after initial enquiries Other 20-Nov-2025
Summary: We will not investigate this complaint about Council’s handling of Ms X’s personal data. This is because this is a matter best dealt with by the Information Commissioner’s Office.
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London Borough of Brent (25 016 987)
Statement Closed after initial enquiries Other 20-Nov-2025
Summary: We cannot investigate Miss B’s complaint that her home has been damaged due to the Council’s failure to maintain one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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London Borough of Hackney (25 012 469)
Statement Closed after initial enquiries School admissions 20-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of an application for a school place. This is because there is not enough evidence of fault.
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London Borough of Brent (25 013 024)
Statement Closed after initial enquiries Parking and other penalties 20-Nov-2025
Summary: We will not investigate Ms X’s complaint about the evidence the Council relied on to issue two PCNs. Ms X has already paid for the PCNs thereby accepting liability. There is insufficient fault in the process to warrant an investigation by the Ombudsman.
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Transport for London (25 013 206)
Statement Closed after initial enquiries Traffic management 20-Nov-2025
Summary: We will not investigate this complaint about TfL’s decision to serve Mrs X with a penalty charge notice. This is because she had right of appeal to the London Tribunals, and she has used it.
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Leeds City Council (25 013 535)
Statement Closed after initial enquiries Private housing 20-Nov-2025
Summary: We will not investigate Miss X’s complaint about the Council failing to act on her emails regarding issues with her landlord. Miss X sent her emails to the wrong address, and once the Council received them, it responded. There is no evidence of fault by the Council.
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North Northamptonshire Council (25 018 132)
Statement Closed after initial enquiries Planning applications 20-Nov-2025
Summary: We cannot investigate this complaint about a planning enforcement matter because it has been made by a parish council. We cannot investigate complaints made by public bodies such as parish councils.
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Rother District Council (25 008 646)
Statement Closed after initial enquiries Enforcement 20-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault.
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London Borough of Hounslow (24 017 439)
Statement Not upheld Private housing 20-Nov-2025
Summary: Mr X complained about how the Council carried out an inspection of his home. Mr X said the Council’s inspection was insufficient and missed hazards in his property. He also said the Council did not take his concerns seriously. Mr X wanted the Council to carry out a new inspection. We have ended our investigation of Mr X’s complaint. Following Mr X’s approach to the Ombudsman, the Council took corrective action on the matters complained about. It agreed to carry out a further inspection, identifying and correcting omissions from previous inspections. It completed referrals to external agencies and apologised to Mr X. The Council took the actions the Ombudsman would likely have recommended if we investigated. Mr X no longer lives at the property. The Ombudsman cannot achieve any meaningful outcome for Mr X from further investigation of this complaint.
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Statement Upheld Special educational needs 20-Nov-2025
Summary: Ms X complained the Council delayed issuing an Education, Health and Care Plan for her son following an annual review. She also complained the Council failed to ensure her son received the required special educational provision while he was not attending school. Ms X says the Council’s actions caused considerable distress and anxiety to her and her son. We found the Council to be at fault. The Council has agreed to provide an apology and a financial remedy.