Decision search
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Sefton Metropolitan Borough Council (25 009 561)
Statement Closed after initial enquiries Child protection 20-Nov-2025
Summary: We will not investigate Mr X’s complaint about his children being placed with other relatives. This is because it concerns matters decided in court and we have no power to intervene.
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Bath and North East Somerset Council (25 009 594)
Statement Closed after initial enquiries Other 20-Nov-2025
Summary: We will not investigate this complaint that the Council did not assess Mr X as needing supported living. This is because there is not enough evidence of fault to justify our involvement.
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Pearl Blossom Limited (25 009 685)
Statement Closed after initial enquiries Residential care 20-Nov-2025
Summary: We will not investigate this complaint about the Care Provider’s response to a request for information. The Information Commissioner’s Office is the body best placed to deal with complaints about how organisations respond to information requests.
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Liverpool City Council (25 009 718)
Statement Closed after initial enquiries Charging 20-Nov-2025
Summary: We will not investigate this complaint about the Council’s involvement with Mr Y. This is because most parts of the complaint are late and therefore outside our jurisdiction. And there are no good reasons to exercise discretion to consider it now. Additionally, of the part that is not late, the Council has apologised and taken steps to prevent a recurrence of the fault, therefore further investigation would not lead to a different outcome.
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Hastings Borough Council (25 009 766)
Statement Closed after initial enquiries Trees 20-Nov-2025
Summary: We will not investigate this complaint about the Council redacting the complainant’s comments on an application for tree works, and about its handling of his associated complaint. There is insufficient evidence that fault by the Council has caused the complainant a significant personal injustice, and we will not pursue his concerns about the Council’s complaint process in isolation.
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London Borough of Havering (25 010 842)
Statement Closed after initial enquiries Parking and other penalties 20-Nov-2025
Summary: We will not investigate this complaint about penalty charge notice. This is because Mr X has appealed so we cannot consider it.
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London Borough of Sutton (25 011 102)
Statement Closed after initial enquiries Parking and other penalties 20-Nov-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice (parking ticket). This is because the complaint is late and Mr X has used his right of appeal.
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Royal Borough of Greenwich (25 011 291)
Statement Upheld Homelessness 20-Nov-2025
Summary: We have upheld Miss X’s complaint because the Council’s actions meant delays in assessing her housing allocations application. The Council agreed to resolve the complaint by offering a remedy for the injustice caused.
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West Lancashire Borough Council (25 011 578)
Statement Closed after initial enquiries Planning applications 20-Nov-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s decision to approve a planning application. This is because this part of his complaint is late and I have found no good reason why he could not have come to us sooner. Also, I have not found enough evidence of fault to warrant investigating his concerns about the Council’s response to his reports of use of a premises outside permitted hours.
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Herefordshire Council (25 011 656)
Statement Closed after initial enquiries Councillor conduct and standards 20-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.