Decision search
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London Borough of Brent (25 012 906)
Statement Closed after initial enquiries Council house sales and leaseholders 21-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s offer to buy back his property. This is because there is not enough evidence of fault to justify investigating and the complainant could have gone to the District Valuer about part of his complaint.
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Gateshead Metropolitan Borough Council (25 013 481)
Statement Upheld Child protection 21-Nov-2025
Summary: We upheld Miss X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by apologising, paying Miss X a symbolic financial remedy, and completing stage two of the children’s statutory complaints process.
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Halton Borough Council (25 013 797)
Statement Closed after initial enquiries Other 21-Nov-2025
Summary: We will not investigate this complaint about Ms X’s contact with the Council and its complaints handling. The Council has already investigated under the complaint procedures, and further investigation would not lead to a different outcome.
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Oldham Metropolitan Borough Council (25 018 321)
Statement Closed after initial enquiries Council tax 21-Nov-2025
Summary: We cannot investigate Miss D’s complaint about the Council’s handling of her council tax liability. This is because Miss D put in an appeal to the Valuation Tribunal.
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Essex County Council (24 019 965)
Statement Upheld Special educational needs 21-Nov-2025
Summary: Mrs X complained about the Council’s delays in completing her son’s (Y) Education Health and Care needs assessment and in issuing his final Educational Health and Care Plan. She also complained about the Council’s failure to ensure Y received education when he could not attend his school. We found fault with the Council. The Council’s fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make symbolic payments.
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Wiltshire Council (24 018 163)
Statement Upheld Charging 21-Nov-2025
Summary: Mrs X complained the Council misinformed the family about Mrs Y’s care options and funding, and incorrectly sent a significant invoice for third party top-up fees. We found the Council was not at fault over the information and support it gave about Mrs Y’s care arrangements and responsibility to pay. However, the Council was at fault for failing to maintain proper oversight of the funding arrangements. This caused confusion, worry and distress which the Council agreed to remedy.
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Sheffield City Council (24 019 828)
Statement Upheld Fostering 21-Nov-2025
Summary: Ms X complains about the way the Council dealt with a staying put arrangement. The Council was at fault for failing to explain the financial aspect of the staying put arrangement, poor communication and delaying in making payments. This caused Ms X distress, frustration and uncertainty. The Council has agreed to apologise, make a payment to Ms X and make service improvements.
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Surrey County Council (24 020 381)
Statement Upheld Special educational needs 21-Nov-2025
Summary: Mrs X complained the Council failed to provide the provision set out in her child’s Education Health and Care Plan. We found fault by the Council which caused Mrs X’s child to miss provision set out in their Plan. The Council agreed to apologise to Mrs X and make a payment to remedy the injustice caused.
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South Norfolk District Council (24 021 404)
Statement Closed after initial enquiries Planning applications 21-Nov-2025
Summary: We will not investigate Mrs X and Mrs Y’s complaint about the Council’s decision to grant planning permission for a development near their homes. The complaint is late and there are no good reasons why the complainants could not have brought their concerns to us sooner.
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London Borough of Brent (25 001 408)
Statement Closed after initial enquiries Highway repair and maintenance 21-Nov-2025
Summary: We will not investigate this complaint about highway repair and maintenance because it is reasonable to expect Miss Y to approach the courts who are better placed to consider the complaint.