Decision search
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Leicester City Council (24 023 320)
Statement Not upheld Other 25-Nov-2025
Summary: There was no fault by the Council when it asked Mr X to pay his care home charges and when it found he was not eligible for funding under the Mental Health Act. The Council set out the care charges when he moved to the care home and how these may be deferred. The Council also held recovery of the charges while Mr X’s son challenged the outstanding amount.
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Wiltshire Council (24 023 382)
Statement Upheld Other 25-Nov-2025
Summary: Mr X complained the Council failed to properly notify him of a planning application on a neighbouring property which prevented him from making objections, and subsequently wrongly approved two planning applications which has had significant negative impacts on his wellbeing, his farm and its visitors, the greenbelt and the wider environment. We find the Council at fault for not putting up a site notice to publicise the application, which caused no injustice, and no fault with the Council’s decisions to approve the applications.
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North Northamptonshire Council (25 002 348)
Statement Closed after initial enquiries Enforcement 25-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant has not suffered significant injustice.
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Stockport Metropolitan Borough Council (25 002 419)
Statement Closed after initial enquiries Licensing 25-Nov-2025
Summary: We will not investigate this complaint about issues in connection with the decision to grant an alcohol licence to Cheadle Town football club. This is because an investigation is unlikely to find sufficient evidence of fault with the Council’s response. And, because it was reasonable to expect the complainant to use his right of appeal to court.
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Birmingham City Council (25 002 498)
Statement Upheld Allocations 25-Nov-2025
Summary: Mr B complained about the Council closing his housing applications. We find that the Council did not clearly explain which documents he needed to provide and then closed his applications as incomplete without specifying what additional evidence he needed to supply. This caused Mr B unnecessary frustration and inconvenience and delayed his ability to join the housing register. The Council has agreed to apologise, make a symbolic payment to Mr B, assess his application and, if he qualifies to join the register, backdate his registration and award date.
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North Yorkshire Council (25 003 784)
Statement Closed after initial enquiries Trees 25-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision to remove a tree. This is because the Council has already provided a satisfactory remedy and there are no wider public interest issues that justify investigating.
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Spelthorne Borough Council (25 005 391)
Statement Closed after initial enquiries Building control 25-Nov-2025
Summary: We will not investigate this complaint about a building control matter. This is because we cannot determine whether the work complained about is compliant with the Building Regulations and we cannot therefore achieve any worthwhile outcome for Mr X.
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Transport for London (25 005 897)
Statement Closed after initial enquiries Other 25-Nov-2025
Summary: We will not investigate this complaint about TfL’s management of his application to its now closed scrappage scheme. This is because the complaint concerns events that took place more than 12 months ago; there is no good reason to exercise discretion to investigate them now.
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Tonbridge and Malling Borough Council (25 006 119)
Statement Closed after initial enquiries Planning applications 25-Nov-2025
Summary: We will not investigate this complaint about the Council granting planning permission for a development which the complainant says encroaches onto his property. There is insufficient evidence that fault by the Council has directly caused a significant injustice to the complainant.
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Kent County Council (24 006 130)
Statement Closed after initial enquiries Special educational needs 25-Nov-2025
Summary: We cannot investigate this complaint about the Council’s response to the complainant’s request for a change of educational placement for her child. The complaint concerns matters about which the complainant has used her right to appeal or are not separable from those matters, and therefore fall outside the Ombudsman’s jurisdiction.