Decision search
Your search has 56070 results
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Liverpool City Council (25 011 566)
Statement Closed after initial enquiries Special educational needs 25-Nov-2025
Summary: We cannot investigate part of Miss X’s complaint about the review of her child’s Education Health and Care Plan because she appealed to a tribunal. We cannot investigate the Council’s compliance with a tribunal direction because it is for the tribunal to manage under its own powers. We will not investigate the remainder because the tests in our assessment code were not met.
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Southend-on-Sea City Council (25 008 223)
Statement Closed after initial enquiries Homelessness 25-Nov-2025
Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application. It was reasonable for Miss X to ask for reviews of the decisions on intentionality and suitability of the temporary accommodation provided. She will have a further right of appeal on any undecided reviews which are negative.
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South Tyneside Metropolitan Borough Council (25 008 396)
Statement Closed after initial enquiries Child protection 25-Nov-2025
Summary: We will not investigate this complaint about how the Council handled Mr X’s concerns about the welfare of his children. The complaint is mostly about matters we already considered and decided in 2023. We could not achieve a meaningful outcome in relation to the matter Mr X says is new and separable.
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London Borough of Richmond upon Thames (25 008 638)
Statement Upheld Private housing 25-Nov-2025
Summary: We have upheld Mr X’s complaint about the Council’s failure to proactively address his reports of disrepair in his private rented property between September 2024 and March 2025. The Council has agreed to take appropriate steps to remedy the uncertainty caused.
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London Borough of Lewisham (25 008 738)
Statement Closed after initial enquiries Private housing 25-Nov-2025
Summary: We will not investigate Mr X’s complaint that the Council has mismanaged his property. Part of his complaint is late without good reason to investigate it now. We cannot achieve a worthwhile outcome by investigating the other part of his complaint.
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Barnsley Metropolitan Borough Council (25 008 067)
Statement Closed after initial enquiries Fostering 25-Nov-2025
Summary: We will not investigate Mr X’s complaint about a children safeguarding investigation as we are unlikely to achieve more than the Council’s complaint response. It is reasonable for Mr X to have sought a review from the Independent Review Mechanism for a fostering panel's decision.
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West Sussex County Council (25 007 824)
Statement Upheld Other 25-Nov-2025
Summary: Mr X complained the Council has not completed the stage 2 investigation within the time period allowed in the statutory complaint’s procedure. Mr X said this distressed him. There was fault in the way the Council delayed completing the stage two investigation. This distressed Mr X. The Council agreed to apologise, make a financial payment and complete the statutory complaint procedure.
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Essex County Council (25 007 872)
Statement Upheld Special educational needs 25-Nov-2025
Summary: We have upheld Mr X’s complaint about his child’s missed Speech and Language Therapy provision. This is because the Council has agreed to provide a proportionate remedy for the injustice caused. There is not enough evidence of fault in the Council’s refusal to escalate Mr X’s complaint to justify investigation.
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Stockport Metropolitan Borough Council (25 008 474)
Statement Closed after initial enquiries Highway repair and maintenance 25-Nov-2025
Summary: We will not investigate this complaint about the Council’s refusal to accept responsibility for maintenance of a wall adjacent to the public highway. This is a private boundary dispute and we cannot determine legal ownership of land. The courts are better placed to decide civil disputes.
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Kingston Upon Hull City Council (25 003 785)
Statement Upheld Direct payments 25-Nov-2025
Summary: We will not investigate this complaint about funding of adult social care. We are satisfied with the actions the Council has taken in response to the complaint. It has accepted fault, apologised for the distress caused and waived over £400 of client contribution. The Council has explained its calculations.