Decision search
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North Northamptonshire Council (25 018 565)
Statement Closed after initial enquiries Highway repair and maintenance 26-Nov-2025
Summary: We will not investigate Miss B’s complaint that her car was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Miss B to pursue her compensation claim by taking the Council to court.
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Manchester City Council (25 018 745)
Statement Closed after initial enquiries Other 26-Nov-2025
Summary: We will not investigate Miss B’s complaint that her car was damaged due to the Council’s failure to maintain highway gullies. This is because it is reasonable for Miss B to pursue her compensation claim by taking the Council to court.
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West Sussex County Council (25 008 864)
Statement Upheld Special educational needs 25-Nov-2025
Summary: We will not investigate this complaint about the Council’s delay in completing Mr X’s child’s Education, Health and Care Plan after the annual review. This is because the Council has provided a suitable and proportionate remedy. It is therefore unlikely investigation would achieve anything more for Mr X.
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Statement Closed after initial enquiries Assessment and care plan 25-Nov-2025
Summary: We will not investigate this complaint about a financial assessment the Council carried out on Ms X. There is not enough evidence of fault to warrant our involvement.
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West Northamptonshire Council (25 008 951)
Statement Upheld Special educational needs 25-Nov-2025
Summary: We will not investigate this complaint about delays in the Education Health and Care needs assessment process. The Council agreed to pay Mr X £800 to remedy injustice caused by its delay during this process. This is a suitable remedy for injustice and there are no wider public interest issues to justify investigating this complaint.
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Suffolk County Council (25 009 022)
Statement Closed after initial enquiries Planning applications 25-Nov-2025
Summary: We will not investigate Mr X’s complaint about communication delays. There is insufficient injustice caused by the delay to warrant further investigation.
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Walsall Metropolitan Borough Council (25 009 067)
Statement Closed after initial enquiries Cemeteries and crematoria 25-Nov-2025
Summary: We will not investigate this complaint about the Council closing the gate to a cemetery early. The injustice arising from the alleged fault is not significant enough to warrant our continued involvement.
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Havant Borough Council (25 009 087)
Statement Closed after initial enquiries Commercial and contracts 25-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council ending his business tenancy. The Courts are best placed to deal with contractual matters.
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London Borough of Barnet (25 009 123)
Statement Closed after initial enquiries Council tax 25-Nov-2025
Summary: We will not exercise discretion to investigate this complaint about liability for council tax from 2022 and the Council’s application of exemptions to an account. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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London Borough of Redbridge (25 009 955)
Statement Closed after initial enquiries Other 25-Nov-2025
Summary: We will not investigate Mr X’s complaint about the increased cost of the Council’s high hedge complaint service since 2016. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now.