Decision search
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Leicester City Council (25 012 565)
Statement Closed after initial enquiries Council tax support 28-Nov-2025
Summary: We will not investigate Mr X’s complaint. This is because it is outside our jurisdiction. The law says we cannot consider a complaint about the content of a council’s Council Tax Support scheme.
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Statement Closed after initial enquiries Trees 28-Nov-2025
Summary: We will not investigate Miss X’s complaint that her car was damaged by a Council owned tree. This is because it is reasonable to expect Miss X to seek a remedy in court.
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London Borough of Redbridge (25 012 984)
Statement Closed after initial enquiries Parking and other penalties 28-Nov-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect the complainant to have appealed it to the London Tribunals.
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Hyndburn Borough Council (25 013 783)
Statement Closed after initial enquiries Council tax 28-Nov-2025
Summary: We will not investigate this complaint about council tax billing as any fault by the Council has not caused a significant injustice to the complainant.
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Aria Healthcare Group LTD (25 020 404)
Statement Closed after initial enquiries Residential care 28-Nov-2025
Summary: We will not investigate this complaint about a care home declining to allow Mrs X to visit a resident. The resident is represented by her family and there is no evidence they or she wishes Mrs X to visit. Investigation would be unlikely to serve any worthwhile purpose.
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Rother District Council (25 008 460)
Statement Closed after initial enquiries Enforcement 27-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of planning enforcement matters on a site near the complainant’s home. There is insufficient evidence of fault in the way the Council has reached its decisions.
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Topsham Care Limited (25 001 620)
Statement Upheld Residential care 27-Nov-2025
Summary: Mrs B complained about the way in which the care Provider had terminated its contract with her late mother (Mrs D) after a hospital stay. Mrs B was given very little notice to find an alternative placement. We found some injustice. The Care Provider has agreed to apologise to Mrs B, make a symbolic payment to her and has changed the terms of its contract to include this emergency scenario.
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City of Bradford Metropolitan District Council (25 010 645)
Statement Closed after initial enquiries Parking and other penalties 27-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision not to suspend enforcement action. This is because there is not enough evidence of fault to justify our involvement.
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West Sussex County Council (24 008 913)
Statement Upheld Assessment and care plan 27-Nov-2025
Summary: Mr and Mrs X complained about the Council’s decision to reduce night time support. We found the Council to be at fault because it took too long to carry out a review of their care and support needs. This caused distress and uncertainty. To remedy this injustice, the Council agreed to apologise and make a symbolic payment to Mr and Mrs X. We did not find fault with the decision about the level of care.
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Leicestershire County Council (24 017 917)
Statement Upheld Alternative provision 27-Nov-2025
Summary: Mrs X complained the Council did not provide full time education suitable for her daughter’s needs when she could not attend school. We found the Council at fault for not putting in place provision it agreed her daughter needed, impacting on her educational progress. The Council has agreed to apologise and make a symbolic payment to recognise the injustice caused.