Decision search
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Kingston Upon Hull City Council (25 009 107)
Statement Upheld Special educational needs 28-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with an Education, Health and Care Plan as it provided a proportionate remedy for the delay in issuing the final Plan. We do not have discretion to investigate the content of the Education, Health and Care Plan as Ms X appealed to the Special Educational Needs and Disability Tribunal.
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West Northamptonshire Council (25 009 321)
Statement Closed after initial enquiries Commercial and contracts 28-Nov-2025
Summary: We will not investigate this complaint about delays completing a lease. Some of the complaint is late without good reason to investigate it now. It is unlikely we could achieve much more by investigating. Some points are more properly for the courts to decide.
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London Borough of Haringey (25 009 614)
Statement Closed after initial enquiries Allocations 28-Nov-2025
Summary: We will not investigate Ms X’s complaint that the Council failed to notify her of its decision to refuse her housing register application in 2023 and has refused to agree her reasonable adjustment requests. She says this has caused distress, means she lost her right to a statutory review of the decision, and she remains in unsuitable housing. She wants the Council to make her a direct offer of suitable housing.
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Birmingham City Council (25 009 993)
Statement Closed after initial enquiries Private housing 28-Nov-2025
Summary: We will not investigate Mrs X’s complaint that she was incorrectly advised to seek reports for a tenanted home she owns. This is because there is insufficient evidence of fault with how the Council decided to reimburse Mrs X.
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Liberty House Clinic Limited (25 010 112)
Statement Closed after initial enquiries Other 28-Nov-2025
Summary: We cannot investigate Mr X’s complaint about the Care Provider’s decision not to issue a full refund after it decided his son, Mr Y, needed to be discharged immediately, within 24 hours of admission for treatment. The complaint lies outside our jurisdiction because it is not made about actions that involve, or are connected to, the provision of adult social care. We have no discretion to consider it.
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Essex County Council (25 010 711)
Statement Upheld Special educational needs 28-Nov-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Bromley (25 010 837)
Statement Closed after initial enquiries Parking and other penalties 28-Nov-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because there is insufficient evidence of fault by the Council to justify investigation.
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North Yorkshire Council (25 010 982)
Statement Closed after initial enquiries School transport 28-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision not to provide school transport to Mrs X’s child. This is because there is not enough evidence of fault by the Council.
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London Borough of Hounslow (25 012 086)
Statement Closed after initial enquiries Highway repair and maintenance 28-Nov-2025
Summary: We will not investigate this complaint about an accident for which Mr X is claiming compensation for personal injury. This is because it is reasonable for Mr X to put in a compensation claim, and if needed, take the Council to court.
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Thanet District Council (25 012 149)
Statement Closed after initial enquiries Planning applications 28-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.