Decision search
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Statement Not upheld Street furniture and lighting 28-Nov-2025
Summary: Mr X complained the Council failed to take action in respect of a street light that casts excessive light into the bedrooms of his home. There is no fault in how the Council and its contractor has investigated Mr X’s complaint and taken the decision that the light should not be adjusted.
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Royal Borough of Kensington & Chelsea (25 001 605)
Statement Upheld Allocations 28-Nov-2025
Summary: Miss D complains the Council delayed accepting her onto the housing register. I have found the Council at fault because there were significant delays and poor handling of the case. The Council has agreed to pay Miss D redress.
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Bristol City Council (25 002 160)
Statement Upheld Traffic management 28-Nov-2025
Summary: There was fault by the Council because of poor communication. It has apologised for this and offered Mr X a symbolic payment which is an appropriate remedy. It has reconsidered Mr X’s application for a disabled parking bay and offered him an alternative location. Mr X does not like the Council’s alternative proposal and wants the bay to be in a different location and for there to be double yellow lines at the end. The Council has explained what Mr X needs to do to request double yellow lines. The Council has explained its reasons for refusing Mr X’s preferred option. So there is no fault in its decisions.
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Coventry City Council (25 003 417)
Statement Upheld Refuse and recycling 28-Nov-2025
Summary: Mrs X complained the Council continually failed to collect her green waste bin. We find the Council at fault for missed collections and not monitoring the collections as it said it would, causing avoidable inconvenience and frustration to Mrs X. We recommend the Council apologises and reviews its collection monitoring procedures.
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Southend-on-Sea City Council (25 005 875)
Statement Not upheld Enforcement 28-Nov-2025
Summary: Mrs X complained the Council failed to advise her at an early stage that her outbuilding was in breach of planning control. We found no fault with the Council’s actions.
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Stockton-on-Tees Borough Council (25 006 614)
Statement Closed after initial enquiries Other 28-Nov-2025
Summary: We cannot investigate Mr X’s complaint about the actions of a social worker. That is because the matters he complaints about have been subject to court proceedings.
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Lancashire County Council (25 008 274)
Statement Closed after initial enquiries School transport 28-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainants’ application and appeal for home to school transport assistance for their children. This is because there is insufficient evidence of fault on the Council’s part to warrant our intervention.
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North East Mayoral Combined Authority (25 008 312)
Statement Closed after initial enquiries Traffic management 28-Nov-2025
Summary: We will not investigate this complaint about the authority’s grant funding of several councils for use in improved traffic management schemes. There is insufficient evidence of any fault or significant injustice caused to Mr X which would warrant an investigation.
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Kingston Upon Hull City Council (25 008 647)
Statement Closed after initial enquiries Child protection 28-Nov-2025
Summary: We will not investigate Ms X’s complaint about children services’ action. There are no reasons to justify investigating events known to Ms X since 2021. We cannot investigate the Police’s actions. And the Information Commissioner’s Office is better placed to consider a data sharing complaint.
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West Yorkshire Combined Authority (25 008 954)
Statement Closed after initial enquiries Other 28-Nov-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her application for a disabled person’s travel pass. This is because there is insufficient evidence of fault by the Council to warrant an investigation.