Decision search
Your search has 56390 results
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Oldham Metropolitan Borough Council (25 008 251)
Statement Closed after initial enquiries Other 09-Dec-2025
Summary: We cannot investigate this complaint about the Council allegedly sharing incorrect information with a third party. The information has been considered in court, and the law prevents us from investigating the content of court submissions. It is reasonable for Mr X to challenge the accuracy of the information in court. It is not proportionate for us to consider other complaints, including concerns about the Council’s complaint-handling.
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Central Bedfordshire Council (25 010 187)
Statement Upheld Special educational needs 09-Dec-2025
Summary: We will not investigate this complaint about the Council not making all the provision specified in Mrs X’s child’s Education Health and Care Plan when they were not attending the educational setting named in the Plan. Investigation by us would be unlikely to add to the findings of the Council’s own investigation or an increased remedy.
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Central Bedfordshire Council (25 010 194)
Statement Closed after initial enquiries Alternative provision 09-Dec-2025
Summary: We will not investigate this complaint about alternative educational provision for Mrs X’s child. There is not enough evidence of fault causing injustice in the Council’s actions to warrant our further involvement.
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Salford City Council (24 021 296)
Statement Upheld Charging 08-Dec-2025
Summary: The Council was at fault for failing to tell Ms M and her family about the charges for her short-term respite care and failing to carry out a financial assessment. The Council has already apologised and offered to waive the charges. This remedies the injustice.
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Berkley Care Blenheim Limited (25 000 452)
Statement Upheld Residential care 08-Dec-2025
Summary: There was fault in the quality of care provided to Mr X’s late grandfather Mr Y by the care home. It failed to carry out a thorough pre-assessment, delayed taking action when Mr Y’s food and fluid intake reduced and failed to properly assess and respond to Mr Y’s risk of falls. It also delayed billing Mr X. The care provider has agreed to apologise to Mr X for the distress and uncertainty this caused and confirm it has cancelled the bill. It has already taken action to prevent recurrence of the faults.
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London Borough of Bromley (25 001 024)
Statement Not upheld Special educational needs 08-Dec-2025
Summary: Miss X complained the Council failed to ensure the annual review of her child, Y’s Educational Health and Care (EHC) Plan was completed within statutory timescales. I have ended this investigation as there is no worthwhile outcome achievable by our investigation.
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Essex County Council (25 002 006)
Statement Upheld Alternative provision 08-Dec-2025
Summary: The Council was at fault for failing to provide Miss X’s child Y with alternative educational provision and the specialist provision in their Education, Health and Care (EHC) Plan when they stopped attending school. The Council was also at fault for failing to issue Y’s final amended EHC Plan within statutory timescales following the annual review. The Council has agreed to apologise and make a payment to remedy the injustice caused.
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City of Doncaster Council (25 002 178)
Statement Upheld Alternative provision 08-Dec-2025
Summary: Miss X complained the Council failed to provide alternative education or a school place when her son was permanently excluded from school in June 2024. Miss X also complained about delays in reviewing and finalising her son’s Education, Health and Care (EHC) Plan and poor communication. We found the Council’s failure to ensure Y received a suitable education for a term and a half is fault. As was the poor communication and failure to keep Miss X informed. This fault has caused Miss X and Y an injustice.
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North Tyneside Metropolitan Borough Council (25 002 640)
Statement Upheld Allocations 08-Dec-2025
Summary: The Council was at fault for not considering whether it could provide Mr X homelessness assistance after it knew he had left his accommodation. This caused Mr X uncertainty about whether he could have received help from the Council sooner. To remedy the injustice caused the Council agreed to apologise to Mr X and make a payment to recognise the uncertainty caused.
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Birmingham City Council (25 002 674)
Statement Closed after initial enquiries Private housing 08-Dec-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of reports of disrepair in her private rented sector flat. There is insufficient evidence of fault causing sufficient injustice to justify our involvement.