Decision search
Your search has 56390 results
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Hampshire County Council (25 010 504)
Statement Closed after initial enquiries Highway repair and maintenance 10-Dec-2025
Summary: We will not investigate this complaint about the Council failing to repair a defective manhole cover. There is not enough evidence of fault in the way the Council has assessed the matter, we cannot achieve the outcome the complainant is seeking, and it is reasonable to expect him to pursue a court remedy.
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Birmingham City Council (25 010 544)
Statement Closed after initial enquiries Refuse and recycling 10-Dec-2025
Summary: We will not investigate this complaint about the Council’s waste collection service. It is reasonable to expect the complainant to have contacted us sooner about events in 2023/24, the mixing of different waste types does not cause the complainant a significant personal injustice, and we cannot investigate the disruption caused by industrial strike action as this affects all or most people in the Council’s area.
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London Borough of Newham (25 010 786)
Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Dec-2025
Summary: We will not investigate this complaint from Mr X about the Council’s handling of a complaint related to a Residential Services Officer’s conduct. This is because we could not add to the investigation carried out by the Council or achieve a different outcome
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Gloucestershire County Council (25 010 866)
Statement Closed after initial enquiries Other 10-Dec-2025
Summary: We will not investigate this whistle-blowing complaint about matters principally involving staff safety at temporary accommodation contracted by the Council. We are not a responsible body for whistle-blowing complaints and other bodies are better placed than us to deal with this matter.
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London Borough of Haringey (25 010 961)
Statement Upheld Other 10-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council’s delay in responding to his insurance claim, and its subsequent handling of his complaint about the delay. This is because the Council has already apologised to Mr X and explained why there was a delay. Also, it is unlikely an investigation would not achieve any worthwhile outcome for him.
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Essex County Council (25 011 181)
Statement Closed after initial enquiries Highway repair and maintenance 10-Dec-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to prune tree branches resting on and striking her roof. This is because there is not enough evidence of fault.
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Maidstone Borough Council (25 011 761)
Statement Closed after initial enquiries Highway repair and maintenance 10-Dec-2025
Summary: We will not investigate this complaint about street cleanliness because any injustice is not significant enough to justify our involvement.
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London Borough of Hackney (25 011 770)
Statement Closed after initial enquiries Other 10-Dec-2025
Summary: We will not investigate Mr X’s complaint about how the Council has dealt with his requests for information. This is because the Information Commissioner is better placed to deal with the matter.
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Barnsley Metropolitan Borough Council (25 008 287)
Statement Closed after initial enquiries Special educational needs 10-Dec-2025
Summary: We cannot investigate Mr F’s complaint about his daughter’s education, health and care (EHC) plan because he has appealed to the Tribunal. The Tribunal will decide whether to make changes to his daughter’s Plan, and which school she should attend.
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Nottinghamshire County Council (25 008 816)
Statement Closed after initial enquiries Assessment and care plan 10-Dec-2025
Summary: We will not investigate Mr X’s complaint, made on behalf of his daughter Miss Y, about the contents of a recent Council care and support plan. An investigation by us would not lead to a different outcome and we cannot achieve the complaint outcome Mr X seeks.