Decision search
Your search has 56390 results
-
North Northamptonshire Council (25 014 869)
Statement Upheld Council tax 11-Dec-2025
Summary: We will not investigate this complaint about the Council’s delay in updating Mr X’s council tax account. This is because the Council has already remedied any injustice Mr X suffered due to this matter.
-
West Berkshire Council (25 018 677)
Statement Closed after initial enquiries Child protection 11-Dec-2025
Summary: We will not investigate Mr X’s complaint about an inaccurate case record regarding him held on the Council’s systems because the Information Commissioner’s Office is better suited to consider the matter.
-
Birmingham City Council (25 020 437)
Statement Closed after initial enquiries Highway repair and maintenance 11-Dec-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a highway defect which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.
-
Staffordshire County Council (24 007 701)
Statement Upheld Assessment and care plan 10-Dec-2025
Summary: The Council commissioned care provider was at fault for the poor care it provided to Mrs X’s late mother, Mrs Z. The Council was at fault for the delay in arranging a respite placement for Mrs Z and for the failure to explore the option of direct payments to pay for the respite. It also failed to properly explore alternative options when Mrs Z wanted a long-term care home placement. The Council has agreed to apologise to Mrs X, make a payment equivalent to the direct payment for respite and a payment to acknowledge the distress, frustration and uncertainty she was caused by the Council’s faults.
-
Essex County Council (24 012 667)
Statement Not upheld Assessment and care plan 10-Dec-2025
Summary: We have discontinued our investigation of this complaint, about the Council’s handling of a complaint about adult social care. This is because it concerns matters which are either late, outside our legal jurisdiction, or to which the Council has already responded appropriately, and so there is no worthwhile outcome to further investigation.
-
Staffordshire County Council (24 016 115)
Statement Upheld Special educational needs 10-Dec-2025
Summary: We have found fault with the Council for delays during Mrs X’s son’s (Y’s) Education, Health and Care needs assessment and Mrs X’s son’s (Z’s) annual review process. These delays caused the family frustration, uncertainty and missed opportunity. The Council has agreed to apologise and make Mrs X a symbolic payment in recognition of this avoidable distress.
-
Hampshire County Council (24 016 524)
Statement Upheld Other 10-Dec-2025
Summary: Mr X complains the Council has failed to deal with charges for highways works properly. We found the Council at fault because it did not provide transparency about the invoiced costs. Mr X suffered uncertainty. The Council has already taken actions and agreed an appropriate remedy.
-
Reading Borough Council (24 019 730)
Statement Upheld Assessment and care plan 10-Dec-2025
Summary: Mr X complained about the way the Council assessed his care needs and decided to meet them. We found fault which caused injustice to Mr X. The Council has already taken some action to remedy Mr X’s injustice. The Council has also agreed to apologise to Mr X, address his concerns about the most recent care and support plan, decide whether to carry out a carer’s assessment for Mr X’s mother and pay him £500 to recognise his distress. The Council has also agreed further service improvement.
-
Gloucestershire County Council (24 020 378)
Statement Upheld Special educational needs 10-Dec-2025
Summary: The Council put in place suitable alternative educational provision for Mr X’s child, Y when they stopped attending school, so it was not at fault. The Council was at fault for failing to issue Y’s Education, Health and Care (EHC) Plan within the statutory timescales and for failing to provide Y with some of the specialist provision set out in the Plan. The Council has agreed to apologise and make a payment to recognise the impact of Y’s missed education.
-
Oldham Metropolitan Borough Council (24 022 836)
Statement Upheld Councillor conduct and standards 10-Dec-2025
Summary: We have upheld Mr Z’s complaint about the Council’s delay responding to his complaint. This is because the Council has agreed to provide a proportionate remedy for the injustice caused.