Decision search
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London Borough of Ealing (25 000 784)
Statement Not upheld Other 18-Dec-2025
Summary: We found no fault with the care provided to Miss Y by London Borough of Hammersmith and Fulham, West London NHS Trust and North West London Integrated Care Board.
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Oxfordshire County Council (25 000 946)
Statement Upheld Assessment and care plan 18-Dec-2025
Summary: We found the Council was at fault. The care and support plan it created for Mr X did not set out clearly the agreed expectations for the division of his care between paid and informal carers. This caused Mr X’s wife, Mrs X, confusion and uncertainty. The Council agreed to apologise and make a payment to Mrs X.
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Kent County Council (25 001 695)
Statement Upheld Special educational needs 18-Dec-2025
Summary: The Council failed to ensure it consulted Z’s preferred college placement to see if they could attend. It then delayed issuing Z’s Education, Health and Care Plan following an annual review and failed to ensure Z had suitable education in place for one year. The Council’s faults led to avoidable missed provision for Z and distress and frustration for Z and their parent, Ms X. To recognise the injustice caused by the faults in this case, the Council has agreed to apologise, pay Ms X £3,200 and take action to improve its services.
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West Sussex County Council (25 001 966)
Statement Upheld Special educational needs 18-Dec-2025
Summary: Ms X complained the Council failed to finalise her daughter, Y’s, Education, Health and Care (EHC) Plan within legal timescales and did not communicate properly with her. Ms X says this impacted her financially and distressed her and Y. The Council was at fault for failing to issue an EHC Plan for Y within legal timescales and for poor communication with Ms X. The Council has agreed to apologise and make a financial payment.
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Gloucestershire County Council (25 002 794)
Statement Upheld Alternative provision 18-Dec-2025
Summary: Mr B complained that the Council had delayed in completing an Education, Health and Care needs assessment in respect of his son C. He also complained that the Council had failed to provide suitable and accessible full-time education for C. We found there was delay in completing the assessment process due to a delay in receiving the Educational Psychology advice. We did not find fault with its actions in respect of alternative provision. The Council has agreed to apologise to Mr B and C and make a symbolic payment of £450.
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Royal Borough of Kingston upon Thames (25 002 822)
Statement Upheld Assessment and care plan 18-Dec-2025
Summary: Mr X complained the Council delayed completing a social care needs assessment and that it has denied him getting medical treatment by making false statements. While there was a delay in completing the care needs assessment, this did not affect the outcome as Mr X continues to refuse to accept the care offered to meet his assessed needs.
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Telford & Wrekin Council (25 002 971)
Statement Closed after initial enquiries Domiciliary care 18-Dec-2025
Summary: We will not investigate Mrs X’s complaint that a carer shouted at her during a telephone call and falsely accused Mrs X of leaving many voicemails. This is because any injustice arising is not significant enough to warrant an investigation.
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Brighton & Hove City Council (25 003 522)
Statement Closed after initial enquiries Other 18-Dec-2025
Summary: Ms C complains the Council and Trust failed to provide suitable care and safeguard her mother, Mrs D. Ms C complains the Care Provider inappropriately gave notice following safeguarding concerns and Mrs D was forced to move. We will not investigate this complaint as there is not enough evidence of fault or injustice and there is no worthwhile outcome achievable by an investigation.
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Sussex Partnership NHS Foundation Trust (25 003 522a)
Statement Closed after initial enquiries Mental health services 18-Dec-2025
Summary: Ms C complains the Council and Trust failed to provide suitable care and safeguard her mother, Mrs D. Ms C complains the Care Provider inappropriately gave notice following safeguarding concerns and Mrs D was forced to move. We will not investigate this complaint as there is not enough evidence of fault or injustice and there is no worthwhile outcome achievable by an investigation.
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Mid Sussex District Council (25 008 487)
Statement Closed after initial enquiries Other 18-Dec-2025
Summary: We will not investigate Mr X’s complaint about how the Council took enforcement action against him. This is because there is not enough evidence of fault to justify an investigation.