Decision search
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Buckinghamshire Council (24 011 024)
Statement Upheld Special educational needs 19-Dec-2025
Summary: There was fault by the Council. It took too long to issue a final Education Health and Care Plan to Mr K; did not complete a transport assessment nor offer funding for travel to college in good time; did not always communicate with his mother, Mrs X properly; and did not make a personal budget available to Mr K to pay for the provision set out in his Plan. This caused Mr K and Mrs X distress and uncertainty. It meant that Mr K did not receive all of his provision. The Council should apologise to Mrs X and Mr K. It should make symbolic payments in recognition of the impact on Mrs X and Mr K.
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London Borough of Lambeth (25 002 098)
Statement Upheld Homelessness 19-Dec-2025
Summary: Ms X complains the Council has delayed in offering new temporary accommodation despite accepting the current accommodation was unsuitable. Ms X says this has caused her and her family a great deal of distress. We have found fault in the Councils actions for delaying in reviewing Ms X’s accommodation and delay in offering suitable accommodation. The Council has agreed to issue Ms X with an apology and pay her a financial payment.
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Hampshire County Council (25 011 148)
Statement Closed after initial enquiries Special educational needs 19-Dec-2025
Summary: We will not investigate Mrs A’s complaint about how the Council has dealt with her daughter’s Education Health and Care Plans. Part of the complaint is late. Part of the complaint is about issues that can be appealed to a Tribunal. There is not enough evidence of significant injustice to justify us investigating the other issues.
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Brighton & Hove City Council (23 020 868)
Statement Upheld Other 19-Dec-2025
Summary: Mrs X complains about the care and support provided to her daughter after her autism diagnosis. Based on current evidence I have found fault by the Trust and the Council. However, they have accepted this and provided a suitable remedy for most of the complaint. We have recommended the Trust apologises for distress caused by fault relating to a delayed referral for therapy. We have also recommended the Trust acts to ensure safeguards are in place to prevent similar fault in future.
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North Northamptonshire Council (24 013 166)
Statement Upheld Enforcement 18-Dec-2025
Summary: We upheld a complaint from Mr B about the Council’s response to concerns he had about the incomplete housing development he lives on. We found the Council’s planning enforcement service communicated poorly with Mr B, including after he complained, and it lacked a clear plan to tackle the issues he raised. These faults caused Mr B unnecessary uncertainty, time and trouble. The Council accepted these findings and at the end of this statement, we set out the action it agreed to take to remedy this injustice and improve its service.
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Worcestershire County Council (24 015 809)
Statement Upheld Special educational needs 18-Dec-2025
Summary: The Council was at fault for failing to adhere to the statutory timescales in reviewing Mr X’s child’s Education, Health and Care Plan. The Council was also at fault for failing to ensure delivery of Mr X’s child’s Education, Health and Care Plan provision. The Council agreed to apologise to Mr X and his child and provide a symbolic payment for the avoidable frustration and distress caused and the missed Education, Health and Care Plan provision.
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North Northamptonshire Council (24 016 796)
Statement Upheld Enforcement 18-Dec-2025
Summary: Mr X complained the Council failed to act on planning breaches and environmental health issues and delayed responding to his complaint. The Council delayed investigating the planning issues and delayed responding to the complaint which caused Mr X frustration. There is no fault in how the Council assessed the planning breaches or in how it considered the environmental health issues. An apology for Mr X’s frustration is satisfactory remedy.
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Statement Not upheld Alternative provision 18-Dec-2025
Summary: We have discontinued our investigation into how the Council remedied the impact of Ms X’s child missing education. This is because we cannot achieve anything further.
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Northumberland County Council (24 022 291)
Statement Upheld Assessment and care plan 18-Dec-2025
Summary: Mrs F complained the Council breached her mother, Mrs B’s human rights by placing her in a care home against her wishes and charging her incorrectly. We found delay in seeking a home care provider which caused uncertainty. The Council has agreed to make a symbolic payment to Mrs B to remedy this injustice. We found no fault in the rest of the complaint. There is no evidence the Council has not had due regard to Mrs B’s human rights.
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Cherwell District Council (24 023 326)
Statement Not upheld Enforcement 18-Dec-2025
Summary: Mrs X complained the Council failed to enforce a section 106 agreement to provide community facilities. We found no fault in the Council’s actions.