Decision search
Your search has 56238 results
-
Statement Closed after initial enquiries Parking and other penalties 22-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council sending a Penalty Charge Notice to his previous address, and it did not take his vulnerabilities into account. This is because he has already appealed to the Traffic Enforcement Centre for the Penalty Charge Notice. The Council has already written to Mr X to accept that it did not contact him after he disclosed his disability. It has apologised and taken steps to improve its process. I consider this to be a satisfactory remedy to this part of the complaint.
-
Wirral Metropolitan Borough Council (25 011 247)
Statement Closed after initial enquiries Council tax 22-Dec-2025
Summary: We will not investigate this complaint about an exception to a council tax second home premium. This is because it was reasonable to expect Mr X to appeal.
-
Royal Borough of Kensington & Chelsea (25 011 875)
Statement Closed after initial enquiries Disabled facilities grants 22-Dec-2025
Summary: We will not investigate this complaint about an assessment by the Council’s adult social care department for adaptations to a property. This is because there is not enough evidence of fault by the Council in the way it made its decision. So, we cannot challenge the decision even though the complainant disagrees with it.
-
Transport for London (25 014 278)
Statement Closed after initial enquiries Traffic management 22-Dec-2025
Summary: We cannot investigate this complaint about Penalty Charges Notices. This is because the complainant has already appealed to the tribunal.
-
Birmingham City Council (25 015 229)
Statement Closed after initial enquiries Council house sales and leaseholders 22-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions during the Right to Buy process. Mr X could have taken the matter to the County Court, which decides disputes about the Right to Buy. The other part of the complaint is late.
-
Westminster City Council (25 018 851)
Statement Closed after initial enquiries Noise 22-Dec-2025
Summary: We will not investigate Mr X’s complaint about noise and odour from a bakery. This is because we could not add to the response the Council has already provided.
-
Nuneaton & Bedworth Borough Council (24 001 703)
Statement Upheld Leisure and culture 22-Dec-2025
Summary: Mrs Z complains about the Council’s handling of issues at Ms X and Mr X’s allotment. I have concluded my investigation with a finding of fault. While the Council acted within the general framework of the headlease, it did not take sufficient steps to satisfy itself that the eviction process and the boundary works undertaken by the allotment association were handled in line with the relevant legal and lease requirements once concerns were raised. In particular, the Council did not have a clear evidential basis on which to be satisfied that Mr X’s tenancy had been lawfully ended. This contributed to avoidable uncertainty and distress. The Council has accepted our recommendations.
-
London Borough of Bromley (25 013 053)
Statement Upheld Council tax 22-Dec-2025
Summary: We will not investigate this complaint about council tax. At our invitation the Council has agreed to tell Ms X about her appeal right. This is a suitable remedy. It is reasonable to expect her to appeal to the Valuation Tribunal.
-
East Sussex County Council (25 010 493)
Statement Closed after initial enquiries Alternative provision 21-Dec-2025
Summary: We will not investigate this complaint about the Council’s failure to make alternative educational provision for the complainant’s son. There is insufficient evidence of fault on the Council’s part to warrant our intervention.
-
Sunderland City Council (25 010 680)
Statement Closed after initial enquiries Special educational needs 21-Dec-2025
Summary: We cannot investigate this complaint about the Council’s refusal to carry out an Education Health and Care Needs Assessment for the complainant’s son, and its response to her subsequent complaint. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).