Decision search
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London Borough of Southwark (25 017 701)
Statement Closed after initial enquiries Housing benefit and council tax benefit 23-Dec-2025
Summary: We will not investigate this complaint about a refusal of housing benefit as there is a right of appeal to tribunal.
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Halton Borough Council (25 018 536)
Statement Upheld Other 23-Dec-2025
Summary: We have upheld Miss X’s complaint because the Council delayed considering her complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.
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Westminster City Council (25 020 246)
Statement Closed after initial enquiries Other 23-Dec-2025
Summary: We will not investigate this complaint about the Council’s communication about elective home education. There is not enough evidence of fault to justify us investigating. For the remainder, the law prevents us from investigating complaints about what happens in schools and the Information Commissioner is better placed to consider the part of the complaint about data protection.
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North Northamptonshire Council (25 003 374)
Statement Upheld Special educational needs 23-Dec-2025
Summary: The Council was at fault for failing to ensure that Miss X’s child, Z, received the Speech and Language Therapy (SALT) in their Education, Health and Care (EHC) Plan between September 2023 and July 2025. The Council has agreed to apologise to Miss X and make a payment to acknowledge her frustration and the impact on Z of the missed provision. It has also agreed to review its procedures as to how speech and language therapy is commissioned and arranged when required as part of a final EHC Plan.
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South Norfolk District Council (25 014 918)
Statement Upheld Other 23-Dec-2025
Summary: We will not investigate Mr X’s complaint the Council assured him he would not be transferred from the Business Rates List to the Council Tax List, if he suspended his business for one year. This is because Mr X no longer wishes to proceed with his complaint.
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Staffordshire County Council (24 016 139)
Statement Upheld Special educational needs 22-Dec-2025
Summary: Miss X complained the Council poorly managed the process for issuing her child’s Education, Health and Care Plan. We find the Council at fault for a delay in issuing the final Education, Health and Care Plan, poor communication and a delay in issuing responses to Miss X’s complaints. The delays in issuing the final Education, Health and Care Plan impacted B’s access to education during a key transition year. The Council has agreed to apologise to Miss X and make a symbolic payment to remedy the injustice caused.
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Slough Borough Council (24 017 168)
Statement Upheld Special educational needs 22-Dec-2025
Summary: We have found the Council at fault for its delay in issuing Y’s final amended Education, Health and Care Plan following an annual review. This delayed Miss X’s appeal rights, causing her avoidable distress. We have also found fault with the Council for its delay in securing alternative provision when Y stopped attending school. This caused Y to miss 2.5 terms of education. The Council has agreed to remedy the injustice caused.
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Tameside Metropolitan Borough Council (24 021 377)
Statement Upheld Special educational needs 22-Dec-2025
Summary: Miss B complained the Council delayed issuing her son’s education, health and care plan. We found fault which caused distress, uncertainty and delay to appeal rights. The Council has agreed to make a symbolic payment to Miss B to remedy this.
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London Borough of Newham (24 022 392)
Statement Upheld Special educational needs 22-Dec-2025
Summary: The Council delayed issuing an Education, Health and Care Plan for Mr X’s child, Z, and failed to properly handle his complaints. This was fault and caused Mr X frustration and delayed his right of appeal to a tribunal. The Council also failed to ensure Z received all their speech and language sessions. However the Council’s faults did not lead to the injustice claimed, as these sessions were missed in part because Mr X refused the speech and language provision when this was offered.
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Cambridgeshire County Council (24 023 329)
Statement Upheld Special educational needs 22-Dec-2025
Summary: The Council was at fault for significant delay in assessing Miss X’s child’s Education, Health and Care Plan. The delay caused Miss X frustration and uncertainty and meant her child missed out on the special education provision. The Council also failed to properly consider if Miss X’s child needed free school transport. To remedy their injustice, the Council will apologise to Miss X, make symbolic payments and reimburse her fuel costs. It will also issue a staff reminder on free school transport.