Decision search
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London Borough of Bexley (25 010 972)
Statement Closed after initial enquiries Child protection 03-Jan-2026
Summary: We will not investigate this complaint about the Council’s response to a safeguarding referral concerning the complainant’s family, and the content of a child and family assessment report. Our intervention would not lead to a different outcome and is not therefore warranted.
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Hertfordshire County Council (25 011 013)
Statement Closed after initial enquiries Special educational needs 03-Jan-2026
Summary: We cannot investigate this complaint that the Council has failed to take appropriate action to address the complainant’s son’s needs and to make appropriate educational provision for him son. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and the law prevents us from intervening.
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London Borough of Waltham Forest (24 011 106)
Statement Upheld Special educational needs 02-Jan-2026
Summary: We upheld a complaint made by Ms J, about the education provision made for her son, Mr K, who had an Education, Health and Care Plan. The Council failed to respond to her concerns over several months including after she complained. We found this caused injustice to both Ms J and Mr K as distress. We also found Mr K lost some education provision. The Council accepted our findings. At the end of this statement, we set out what action it agreed to take to remedy Mr K’s and Ms J’s injustice and improve its service to prevent a repeat of the fault.
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Statement Upheld Allocations 02-Jan-2026
Summary: Miss X complained that the Council delayed accepting a homelessness application referral. We found fault by the Council which caused Miss X avoidable distress and meant she lived in an unsuitable property for longer than necessary. The Council has agreed to apologise and make a symbolic payment to Miss X.
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Cheshire East Council (25 002 677)
Statement Upheld Licensing 02-Jan-2026
Summary: Mr X complained about how the Council licenced a residential park home and considered Fit and Proper Person nominations. We do not find fault with how the Council licenced the site or considered the nominations. The Council was at fault as its Fit and Proper Person register did not contain all relevant information, but this has now been corrected.
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London Borough of Lambeth (25 002 805)
Statement Upheld Allocations 02-Jan-2026
Summary: We found fault and service failure by the Council on Mr Y’s complaint about it failing to transfer him and his large family from his accommodation which it accepted was unsuitable. The Council failed to consider the suitability of the accommodation sooner when alerted to problems. It delayed carrying out an assessment and failed to identify it as unsuitable initially under its complaints procedure. The Council agreed to send Mr Y a written apology for the identified failures, pay £2,250 for the injustice caused living in unsuitable accommodation for 15 months, and will ensure officers explore, and keep under review, whether a household in temporary accommodation is statutory overcrowded when overcrowding is raised as a concern. This remedies the injustice caused.
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Bedford Borough Council (25 002 931)
Statement Not upheld School transport 02-Jan-2026
Summary: We cannot investigate this complaint. Ms X has used a right of appeal, so this is not an issue the Ombudsman can deal with.
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City of Wolverhampton Council (25 003 181)
Statement Not upheld School admissions 02-Jan-2026
Summary: Miss X complained about how the Council considered a school admissions appeal for Y. We find no fault with the process the Council followed to consider Miss X’s appeal.
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Manchester City Council (25 006 137)
Statement Upheld School transport 02-Jan-2026
Summary: There was fault in the way the Council considered Mr X’s application for post-16 transport assistance. The Council confused the law and policy for pre and post 16 pupils and this casts doubt on the accuracy of the decision made. The Council has agreed to review the decision, apologise, make a symbolic payment to acknowledge the faults in the appeal process, and make service improvements.
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Essex County Council (25 011 251)
Statement Closed after initial enquiries Special educational needs 02-Jan-2026
Summary: We will not investigate Miss X’s complaint about the advice the Council considered during the Education, Health and Care Plan process. This is because it was reasonable for Miss X to appeal to the First-tier Tribunal (Special Educational Needs and Disability).