Decision search
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Statement Closed after initial enquiries Trees 05-Jan-2026
Summary: We will not investigate this complaint about the Council’s refusal to maintain or cut back trees which are damaging Mrs X’s property. Mrs X can make can insurance claim. If an insurance claim is refused, the courts can decide whether the Council is liable for the damage and whether it should pay compensation.
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London Borough of Haringey (25 010 887)
Statement Closed after initial enquiries Homelessness 05-Jan-2026
Summary: We will not investigate Miss X’s complaint about the Council’s decision to close her homeless application in 2022. This part of her complaint is late. Miss X also complains the Council is considering her second application as a new application. We will not investigate this part of the complaint as there is not enough evidence of fault in the Council’s actions.
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Walsall Metropolitan Borough Council (25 011 074)
Statement Closed after initial enquiries Other 05-Jan-2026
Summary: We will not investigate Mrs X’s complaint about the Council not having its own pest control service so not dealing with rats at her property. There is not enough evidence of fault by the Council to warrant us investigating. We also cannot achieve the outcome Mrs X wants.
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Worcestershire County Council (25 011 425)
Statement Upheld School exclusions 05-Jan-2026
Summary: We will not investigate Miss X’s complaint about delays in the Council arranging alternative educational provision for her son after his school permanently excluded him. The Council has upheld the complaint and provided a suitable remedy for Miss X’s injustice. There are no wider public interest issues to justify our investigation.
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Spelthorne Borough Council (25 011 998)
Statement Closed after initial enquiries Homelessness 05-Jan-2026
Summary: We will not investigate Miss X’s complaint about her homelessness application. This because it is reasonable for Miss X to use her statutory right of appeal to the court.
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Norfolk County Council (25 012 140)
Statement Closed after initial enquiries Safeguarding 05-Jan-2026
Summary: We will not investigate Mrs X’s complaint about the Council not involving her in decisions about her father, Mr Y’s, care and instead, liaising with the Lasting Power of Attorneys which she said were not appropriate people. This is because the complaint is late and there are no good reasons why she did not complain sooner. It is also unlikely that we would find fault with the Council.
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West Sussex County Council (25 012 492)
Statement Upheld Parking and other penalties 05-Jan-2026
Summary: We will not investigate this complaint about a dropped kerb application because we are satisfied with the actions the Council proposes to take.
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South Kesteven District Council (25 013 284)
Statement Closed after initial enquiries Parking and other penalties 05-Jan-2026
Summary: We will not investigate this complaint about a penalty charge notice. This is because Mr X has the right to appeal to a tribunal, and it is reasonable to expect him to have used this.
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London Borough of Haringey (25 013 408)
Statement Closed after initial enquiries Council house sales and leaseholders 05-Jan-2026
Summary: We will not investigate this complaint about the Council’s handling of a ‘right to buy’ application. It is reasonable to expect Ms X to take the Council to court.
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Lancashire County Council (25 013 536)
Statement Not upheld Child protection 05-Jan-2026
Summary: The Council was not at fault. It considered Miss X’s safeguarding concerns and her request for the Council to provide accommodation for her child. The Council investigated and acted appropriately.