Decision search
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Royal Borough of Kingston upon Thames (25 003 069)
Statement Upheld Disabled facilities grants 06-Jan-2026
Summary: We found fault with the Council taking 18 months too long to complete the works for Ms X’s Disability Facilities Grant application. The Council agreed to apologise to Ms X and pay her £3,750 for the avoidable distress, difficulty and uncertainty it caused.
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London Borough of Waltham Forest (25 003 700)
Statement Upheld Other 06-Jan-2026
Summary: We will have upheld Mr X’s complaint about an affordable rent incentive. The Council have agreed to resolve the complaint by offering a suitable remedy.
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Surrey County Council (25 003 944)
Statement Upheld Special educational needs 06-Jan-2026
Summary: The Council was at fault for the delay in providing the occupational therapy provision outlined in Mrs X’s child Y’s Education, Health and Care Plan. It was also at fault for failing to properly consider its alternative provision duty when Y’s placement at their school broke down. The Council will apologise and make a symbolic payment to Mrs X to acknowledge the avoidable impact of its faults.
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London Borough of Tower Hamlets (25 004 314)
Statement Upheld Allocations 06-Jan-2026
Summary: Miss X complained about the way the Council dealt with her housing. The Council was at fault for delaying in completing a medical assessment, failing to complete a review of her priority need and poor communication. This caused Miss X frustration and uncertainty. The Council has agreed to apologise, make a payment to Miss X for the frustration and uncertainty this caused and make service improvements.
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North Tyneside Metropolitan Borough Council (25 004 782)
Statement Closed after initial enquiries Special educational needs 06-Jan-2026
Summary: We will not investigate Mr X’s complaint that the Council named an unsuitable school in his child, Y’s, Education Health and Care (EHC) Plan. This is because Mr X could have appealed the content of Y’s EHC Plan to the First-tier Tribunal. We will also not investigate Mr X’s complaint that the Council failed to provide suitable alternative education to Y, because further investigation would not lead to a different or worthwhile outcome.
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Swindon Borough Council (25 008 894)
Statement Closed after initial enquiries Assessment and care plan 06-Jan-2026
Summary: We will not investigate Ms X’s complaint about the Council harassing her and her late mother in relation to them not accepting its package of care. This is because her complaint is late and there are no good reasons why she did not complain sooner.
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London Borough of Redbridge (25 009 089)
Statement Upheld Charging 06-Jan-2026
Summary: We will not investigate this complaint about the Council’s contact with the complainant about his care and support and charges for care. The Council confirmed it would review the complainant’s care and support needs and complete a financial assessment when it responded to his complaint. Any injustice was remedied during the Council’s complaint investigation. We cannot add to the Council’s previous investigation.
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London Borough of Hammersmith & Fulham (25 009 946)
Statement Closed after initial enquiries Other 06-Jan-2026
Summary: We will not investigate this complaint about adult social care at a day centre. This is because an Ombudsman investigation would be unlikely to lead to a different outcome and it is unlikely we would find any significant fault to justify our resource.
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Oldham Metropolitan Borough Council (25 010 058)
Statement Closed after initial enquiries Allocations 06-Jan-2026
Summary: We will not investigate this complaint about how the Council dealt with Mrs X’s housing application after she notified it of a change of circumstances. There is insufficient evidence of fault and injustice to justify an investigation.
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London Borough of Lambeth (25 010 256)
Statement Closed after initial enquiries Managing council tenancies 06-Jan-2026
Summary: We cannot investigate Ms X’s complaint because it relates to the Council’s actions as registered social landlord, which is outside our remit.