Decision search
Your search has 56238 results
-
Royal Borough of Kensington & Chelsea (25 021 690)
Statement Closed after initial enquiries Child protection 07-Jan-2026
Summary: We will not investigate Ms X’s complaint about information the Council presented to a court. The law prevents us from investigating what happens during court proceedings.
-
South Gloucestershire Council (25 022 388)
Statement Closed after initial enquiries Other 07-Jan-2026
Summary: We will not investigate this complaint about the Council’s failure to keep proper records or to fully respond to Mr X’s subject access request. This is because the Information Commissioner’s Office is best placed to consider this matter.
-
Central Bedfordshire Council (25 002 837)
Statement Upheld Special educational needs 06-Jan-2026
Summary: Ms X complained the Council failed to provide her son with sufficient education or the provision in his education, health and care plan, delayed carrying out an annual review and ignored her emails. The Council delayed completing an annual review but there is no fault in the remainder of the complaint. The Council has agreed to apologise, make a payment to Ms X and put in place a process to manage annual reviews.
-
Sheffield City Council (25 003 390)
Statement Not upheld Special educational needs 06-Jan-2026
Summary: Ms X complains the Council has failed to secure the provision in her son, Y’s Education, Health and Care Plan. Ms X says this has led to him missing out on the education, therapy and SEN support that he needs, and has affected his development. Ms X says it has also caused her and her family distress. We have found no fault in the Council’s actions.
-
Hampshire County Council (24 007 579)
Statement Upheld Charging 06-Jan-2026
Summary: Miss X complained about the Council’s handling of her mother’s care. We find the Council at fault for failing to correctly record Mrs B’s hospital admission as a permanent planned change. This means Mrs B was incorrectly charged for care. The Council has agreed to recalculate Mrs B’s care charges and issue a revised invoice to Mrs B’s estate.
-
East Sussex County Council (24 007 784)
Statement Upheld Special educational needs 06-Jan-2026
Summary: The Council failed to secure a special school place as set out in a pupil’s child’s Education, Health and Care (EHC) Plan. The Council also failed to secure education and special educational provision between March and October 2024. The uncertainty whether these failures contributed to the pupil’s disengagement from education and inability to sit GCSE’s is an injustice. The Council has agreed to apologise, make a symbolic payment and make service improvements.
-
Suffolk County Council (24 016 124)
Statement Upheld Other 06-Jan-2026
Summary: Mr X complained about the way the Council dealt with the care of his daughter, Ms Y. The Council was at fault for completing a flawed stage two investigation, delaying in completing the complaint procedure, poor communication and failing to explain its reasons for rejecting the panel’s findings. This caused Mr X distress, frustration and uncertainty. The Council has agreed to apologise, make a payment to Mr X and fully explain its decisions.
-
Sheffield City Council (24 016 347)
Statement Upheld Allocations 06-Jan-2026
Summary: Miss X complains the Council delayed acting on and failed to properly consider her mother’s application for housing in Sheffield. She also complained the Council did not explain its decision properly. We found no fault in the way the Council processed or reached its decisions on her mother’s application. However, there was some fault in its explanation of the housing policy, for which we recommended an apology.
-
London Borough of Lambeth (24 016 652)
Statement Upheld Homelessness 06-Jan-2026
Summary: There was fault by the Council. The Council said the complainant’s housing was unsuitable but based its decision on the wrong information. This was fault. An apology and payment for Miss X’s distress remedies the injustice.
-
North Lincolnshire Council (24 018 153)
Statement Upheld Special educational needs 06-Jan-2026
Summary: The Council was at fault for its poor communications. But it was not at fault for how it handled Ms X’s child’s education. We are satisfied the Council has apologised for the injustice caused.