Decision search
Your search has 56238 results
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Buckinghamshire Council (25 005 140)
Statement Upheld Special educational needs 07-Jan-2026
Summary: The Council failed to make sure that Mrs X’s child received the speech and language therapy set out in their Education Health and Care Plan. It also failed to make sure that the therapist circulated a report in time for the annual review of the Plan. This caused Mrs X distress and frustration, and meant that her child missed speech and language therapy for over a year. I have recommended the Council make a symbolic payment in recognition of the therapy Mrs X’s child missed out on.
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Stockport Metropolitan Borough Council (25 005 800)
Statement Upheld Assessment and care plan 07-Jan-2026
Summary: Mrs X complained about the Council’s decision not to fund a residential placement for her child and said the Council’s complaint response did not address all the issues she raised. We have ended our investigation. This is because the Council has already reassessed Mr Y’s needs, reviewed its earlier decision, and put in place additional care and support. There is nothing further an investigation by the Ombudsman could achieve at this stage. As we are not investigating the substantive matters, it would not be a proportionate use of public resources to investigate the Council’s complaint handling.
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Isle of Wight Council (25 005 809)
Statement Closed after initial enquiries Alternative provision 07-Jan-2026
Summary: Mrs X complained about the Council’s failure to provide alternative education for her child when they were out of school. Mrs X also complained her child was not receiving the special educational provision in their Education, Health and Care Plan. We have not investigated this complaint as the matters complained about were either part of Mrs X’s appeal to the Special Educational Needs and Disabilities Tribunal or were too closely linked to the appeal.
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London Borough of Hammersmith & Fulham (25 011 871)
Statement Closed after initial enquiries Private housing 07-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing disrepair reports. This is because there is not enough evidence of fault and it is unlikely we could achieve more than the Council’s response.
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City of Bradford Metropolitan District Council (25 012 088)
Statement Closed after initial enquiries Safeguarding 07-Jan-2026
Summary: We will not investigate this complaint about the way the Council investigated safeguarding concerns reported by the complainant. There is not enough evidence of fault to justify investigating.
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London Borough of Hackney (25 012 115)
Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Jan-2026
Summary: We will not investigate this complaint about the Council cancelling Mr X’s benefit and the impact of the delay. Mr X’s complaint has been made late and there is no good reason to consider it now.
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Statement Closed after initial enquiries Refuse and recycling 07-Jan-2026
Summary: We will not investigate this complaint about the Council missing Mr X’s waste collection and the way it dealt with his complaint. We do not consider Mr X has suffered a significant personal injustice which justifies our involvement.
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Bracknell Forest Council (25 012 223)
Statement Closed after initial enquiries Special educational needs 07-Jan-2026
Summary: We will not investigate this complaint about the Council’s handling of the annual review process of an education, health and care plan because the injustice caused is not significant enough to warrant an investigation and the complainant can use her right to appeal to the Tribunal if she is unhappy with any amendments the Council may make to her child’s plan.
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Horsham District Council (25 012 345)
Statement Closed after initial enquiries Planning applications 07-Jan-2026
Summary: We will not investigate this complaint about information provided in a local plan. The complaint is late and it would have been reasonable for Mr X to bring the matter to us sooner.
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Transport for London (25 012 719)
Statement Closed after initial enquiries Parking and other penalties 07-Jan-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigation and any injustice is not significant enough to justify our involvement.