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Portsmouth City Council (25 000 196)
Statement Upheld Alternative provision 07-Jan-2026
Summary: There was fault by the Council, because it did not take responsibility for ensuring the complainant’s son had suitable alternative educational provision when he was unable to attend school. The Council has agreed to apologise and offer a financial remedy to remedy the injustice this caused.
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West Lindsey District Council (25 000 676)
Statement Upheld Homelessness 07-Jan-2026
Summary: Mrs X complained on behalf of her husband about the Council’s actions when they became at risk of homelessness. I find no fault in the Council’s actions leading up to the family’s eviction, nor in its actions in trying to secure suitable temporary accommodation. However, I do find fault in the family being placed in hotel accommodation for a total of 23 weeks. We recommend the Council apologises and makes a payment to Mr Y.
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City of Bradford Metropolitan District Council (25 001 509)
Statement Upheld Residential care 07-Jan-2026
Summary: Priority Care Home (the Care Home) which provided services on behalf of the Council was at fault in how it cared for Ms G. The Care Home failed to adequately communicate with Mrs X or other professionals about Ms G’s deteriorating behaviour before giving her notice to leave the Home. This caused Mrs X and Ms G distress and uncertainty. The Council has already apologised to Mrs X for the injustice caused and has ensured the Care Home has carried out some service improvements to prevent recurrence of the fault. The Council agreed to ensure the Care Home now reviews how it communicates with a resident’s Next of Kin/family members going forward.
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Sheffield City Council (25 001 755)
Statement Upheld Enforcement 07-Jan-2026
Summary: Mr X complained the Council failed to properly investigate or take appropriate enforcement action in relation to breaches of planning permission at a neighbouring property. Mr X also complains the Council has wrongly approved a retrospective planning application and included a planning condition that does not secure its objective. We found the errors and delays in considering and responding to Mr X’s concerns about breaches of planning control are fault. As is the failure to specify the level of obscurity to be retained in the planning condition. These faults have caused Mr X distress and uncertainty. The Council will apologise and make a payment to Mr X.
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London Borough of Newham (25 001 852)
Statement Upheld Housing benefit and council tax benefit 07-Jan-2026
Summary: Mr X’s representative complained on his behalf about the Council’s handling of his housing benefit reviews. They complained it had incorrectly calculated his housing benefit, delayed in responding to his requests for review and had not provided Mr X with his appeal rights. The Council was a fault for delaying to completing Mr X’s housing benefit review. However, the Council has now recalculated Mr X’s housing benefit and backdated it to 2022 which remedies part of the injustice caused to Mr X. The Council agreed to apologise and pay a symbolic payment to Mr X for the distress, frustration and uncertainty caused by the delay.
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New Forest National Park Authority (25 001 944)
Statement Closed after initial enquiries Planning applications 07-Jan-2026
Summary: We will not investigate this complaint about the Authority’s handling of a prior notification application. There is insufficient evidence that fault by the Authority has caused the complainant a significant personal injustice.
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Lancashire County Council (25 002 113)
Statement Upheld Special educational needs 07-Jan-2026
Summary: Mrs B complained the Council has failed to update her son’s Education, Health and Care (EHC) Plan since the first annual review and its communication with her has been poor. There was fault by the Council. It did not meet statutory timescales during the annual review process and issuing of the amended final EHC Plan. It also did not take sufficient action to ensure provision was consistently secured for Mrs B’s son, as outlined in his existing EHC Plan. The Council’s communication with Mrs B was also poor. Because of the fault, Mrs B suffered distress, frustration, uncertainty, and her appeal right to the Tribunal was delayed. The Council has agreed to apologise to Mrs B, make symbolic payments, and issue staff briefings.
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London Borough of Enfield (25 002 515)
Statement Upheld School transport 07-Jan-2026
Summary: There was fault by the Council, because it cannot show it properly followed the legal process when refusing an application for school transport. The Council has agreed to write a formal letter of apology for this, and take steps to ensure its staff understand and can apply the law when making similar decisions in future.
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Statement Not upheld Homelessness 07-Jan-2026
Summary: Ms X complained the Council failed to consider medical evidence she provided in relation to her housing application and failed to treat her as homeless and provide interim accommodation. We cannot consider whether the Council was at fault for not treating Ms X as homeless as she has already sought a remedy through the courts. We find no fault with how the Council considered Ms X’s medical evidence.
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London Borough of Camden (25 004 216)
Statement Upheld Allocations 07-Jan-2026
Summary: Miss X complained the Council failed to properly consider her medical and safety needs when assessing her housing application. We find no fault in the Council’s decision not to award her medical priority points. However, we find fault in the Council’s failure to consider whether it was reasonable for Miss X and her children to remain in their current accommodation in light of the harassment she was experiencing, and in its failure to appropriately signpost her to, or coordinate with, its homelessness service. These failings caused Miss X uncertainty about whether she should have received additional advice or assistance. The Council has agreed to apologise, make a payment to Miss X, assess whether Miss X’s current circumstances give rise to homelessness duties, and take action to improve its services.