Decision search
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London Borough of Brent (24 022 990)
Statement Upheld Special educational needs 09-Jan-2026
Summary: Miss X complained that the Council failed to provide education for her son when he had no school place. We find some fault resulting in the complainant’s son missing alternative education and causing Miss X avoidable frustration and time and trouble. We have recommended a way to remedy this injustice, which the Council has accepted. Therefore, we have completed our investigation and are closing the complaint.
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Wychavon District Council (24 023 238)
Statement Upheld Enforcement 09-Jan-2026
Summary: Mr X complained the Council failed to take suitable enforcement action to ensure a developer implemented landscaping in accordance with approved plans. There was no fault in the Council’s decision-making. The Council was at fault for delay and some poor communication. However, its earlier apology to Mr X is sufficient remedy for the injustice.
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Birmingham City Council (24 023 417)
Statement Not upheld Assessment and care plan 09-Jan-2026
Summary: Mr F complained the Council failed to provide him with a social worker or any care and support in autumn 2024. We found no fault.
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Suffolk County Council (25 000 032)
Statement Upheld Alternative provision 09-Jan-2026
Summary: Mrs X complained the Council was involved in a decision by the school attended by her child Y to stop offering specific educational provision, did not provide Y with suitable alternative education when she could not attend school, failed to meet timescales in an education, health and care needs assessment process and had poor standards of communication. We find the Council at fault for the way it decided if it should offer alternative education, and for missing statutory timescales in the assessment process. This caused injustice to Mrs X and Y of distress, uncertainty and frustration. The Council agreed to apologise and make a symbolic payment to remedy the injustice.
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London Borough of Barking & Dagenham (25 000 966)
Statement Upheld Assessment and care plan 09-Jan-2026
Summary: Mr X complains on behalf of his son, Mr Y, that the Council wrongly reduced his care package and did not include his privately arranged weekend care as a disability-related expense. We found fault in the Council’s decision-making process. The Council also delayed issuing an appeal decision. This is fault. This caused Mr Y to pay more for his care and caused undue distress. The Council agreed to apologise to Mr X and Mr Y, offset any monies against the debt on Mr Y’s client account and pay the recommended financial remedy. It should also review Mr Y’s care plan and supported hours.
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Birmingham City Council (25 001 135)
Statement Upheld School transport 09-Jan-2026
Summary: There was fault in the way the Council decided to offer a bus pass as its free home to school transport offer for a journey over 3 miles to an ‘eligible’ pupil. It failed to assess whether the pupil, who has special educational needs, could manage the journey independently and wrongly put responsibility on the parent to accompany the child. This caused distress, inconvenience and financial loss to the family. The Council has agreed to apologise, reimburse taxi costs and make service improvements.
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West Northamptonshire Council (25 002 150)
Statement Upheld Special educational needs 09-Jan-2026
Summary: Miss X complained the Council failed to provide her child, Y, with special educational provision when she was unable to attend school and it delayed in completing a review of Y’s Education, Health and Care Plan. We find the Council at fault for a delay in completing the annual review and for failing to consider its duty to provide the special educational provision detailed in Y’s Education, Health and Care Plan. This caused Y and Miss X distress, uncertainty and frustration, delayed Miss Y’s right to appeal and impacted Y’s access to education. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Surrey County Council (25 002 392)
Statement Upheld Special educational needs 09-Jan-2026
Summary: The Council failed to provide Speech and Language and Occupational Therapies along with specialist equipment for Mrs X’s child, Y. This should have been provided as it was set out in Y’s Education, Health and Care Plan. The Council has accepted fault, apologised and paid Mrs X a suitable financial remedy.
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Coventry City Council (25 002 576)
Statement Upheld Special educational needs 09-Jan-2026
Summary: We found fault with the Council delaying outside the statutory timescales in completing the Education, Health and Needs Care Plan assessment by two months causing frustration and uncertainty to Ms X. We also found fault with the Council failing to suitability consider its Section 19 duty to Ms X’s child from October 2024 to the end of April 2025. This caused Ms X’s child to miss a suitable education. The Council agreed to pay Ms X £200 for the delays and £1,800 for the missed education in recognition of the injustice the Council’s fault caused.
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London Borough of Brent (25 004 810)
Statement Upheld Council tax 09-Jan-2026
Summary: Mrs X complains the Council closed her Council Tax account in 2015, refunded her some of the money she paid and told her her landlord was liable for the payments. Mrs X complains the Council then later billed her for Council Tax payments between 2013 and 2022. Mrs X says the Council took legal action to recover the costs without notifying her. Mrs X says this caused her a great deal of distress and she has incurred a debt of around £9,000. We have found the Council at fault for failing to act sooner on information regarding Mrs X’s property which impacted on the Council Tax due. The Council has agreed to waive the 2022/2023 Council Tax payments in addition to the amount it has already waived.