Decision search
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Southend-on-Sea City Council (25 019 845)
Statement Upheld Other 12-Jan-2026
Summary: We uphold this complaint about delay on the Council’s part in completing the statutory procedure for complaints about children’s services matters. It has now offered Mrs X two alternative dates in the near future for a Stage 3 panel to complete the procedure.
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London Borough of Lambeth (25 019 929)
Statement Closed after initial enquiries Council tax 12-Jan-2026
Summary: We will not investigate this complaint about Council tax because there is a right of appeal to a Valuation Tribunal and relates to the Valuation Office Agency which is not within the Ombudsman’s jurisdiction.
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Coventry City Council (25 022 695)
Statement Closed after initial enquiries Parking and other penalties 12-Jan-2026
Summary: We will not investigate Mr B’s complaint that the Council has not put in place clear signage to alert motorists to a traffic restriction. This is because it was reasonable for Mr B to challenge the Penalty Charge Notice he received by putting in an appeal to the Traffic Penalty Tribunal. The Tribunal is in the best position to decide this matter.
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Southend-on-Sea City Council (25 023 861)
Statement Closed after initial enquiries Homelessness 12-Jan-2026
Summary: We will not investigate this complaint about the suitability of temporary accommodation provided by the Council under its homeless duty. It was reasonable for Miss X to appeal against the Council’s rejection of her suitability review.
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Worcestershire County Council (25 011 198)
Statement Closed after initial enquiries Alternative provision 11-Jan-2026
Summary: We will not investigate this complaint that the Council has failed to make appropriate educational provision for the complainant’s son while he has been unable to attend school. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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London Borough of Redbridge (24 018 741)
Statement Upheld Allocations 09-Jan-2026
Summary: The complaint is about the Council’s delay in moving Mr B and his family from unsuitable temporary accommodation. We find fault in the delay which was because of service failure. This meant the family lived (and continue to live) in unsuitable accommodation. The Council has agreed to our recommendations for actions to remedy the injustice.
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London Borough of Enfield (24 020 330)
Statement Closed after initial enquiries Homelessness 09-Jan-2026
Summary: Mr X complained about a Notice to Quit his accommodation the Council served on him in April 2025. I ended this investigation because Mr X has filed a claim with the Court about the same matter. The law means we cannot investigate this complaint.
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Kent County Council (24 020 560)
Statement Upheld Special educational needs 09-Jan-2026
Summary: Miss X complained about the Council’s handling of her education and special educational needs. We do not find the Council at fault regarding reimbursement of equipment. We do find the Council at fault for delay completing Miss X’s annual review, failing to act when it became aware she was out of education, failing to consider special educational provision, and failing to arrange advocacy support. These faults caused avoidable uncertainty and distress. The Council should apologise and make a payment to Miss X.
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Surrey County Council (24 021 919)
Statement Upheld Other 09-Jan-2026
Summary: X complained about the Council’s communication with them about their application for a site plot and questioned if it fairly followed its allocation scheme. We found the Council at fault for poor communication, poor record keeping and failure to demonstrate transparency with its allocation decisions. This caused significant frustration and uncertainty to X. The Council has agreed to apologise and pay a symbolic payment to recognise their injustice. It has agreed to review its allocation scheme and make changes to how it retains records when administering the scheme.
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Hertfordshire County Council (24 022 426)
Statement Upheld Special educational needs 09-Jan-2026
Summary: Mrs F complained the Council delayed issuing an education, health and care plan and failed to provide education or alternative provision and special educational needs provision for her son. We found fault. The Council has agreed to make a payment to remedy the injustice caused.