Decision search
Your search has 53192 results
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Lancashire County Council (25 007 644)
Statement Closed after initial enquiries School admissions 23-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s school’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.
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London Borough of Haringey (25 007 775)
Statement Closed after initial enquiries Other 23-Jul-2025
Summary: We will not investigate this complaint about an alleged data breach by the Council. This is because complaints about data matters such as this, are best considered and decided by the Information Commissioner’s Office.
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King's Lynn & West Norfolk Council (25 003 090)
Statement Closed after initial enquiries Other 23-Jul-2025
Summary: We will not investigate this complaint about the settlement offered by the Council’s insurers for damage to his vehicle caused by one of its contractors. This is because it would be reasonable for Mr X to take the matter to court.
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London Borough of Barking & Dagenham (25 003 222)
Statement Closed after initial enquiries Parking and other penalties 23-Jul-2025
Summary: We will not investigate Mr X’s complaint about how the council handled his parking permit application because it is not warranted by the alleged injustice.
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Statement Closed after initial enquiries Highway repair and maintenance 23-Jul-2025
Summary: We will not investigate this complaint about a highways matter because it is late without good reason to exercise discretion to investigate it now.
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London Borough of Redbridge (25 004 046)
Statement Closed after initial enquiries Other 23-Jul-2025
Summary: We will not investigate this complaint about complaint handling in a highways matter because we cannot achieve the outcome Mr Y is seeking.
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Dudley Metropolitan Borough Council (25 004 133)
Statement Closed after initial enquiries Refuse and recycling 23-Jul-2025
Summary: We will not investigate Miss X’s complaint about a missed bulky waste collection. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Manchester City Council (25 004 949)
Statement Closed after initial enquiries Parking and other penalties 23-Jul-2025
Summary: We will not investigate this complaint about a council-run car park. This is because the injustice Mrs X claims is not the result of any fault by the Council. If Mrs X believes the Council is responsible for the losses she suffered then it would be reasonable for her to make a claim against it a court.
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Ribble Valley Borough Council (24 011 866)
Statement Upheld Enforcement 22-Jul-2025
Summary: Mr B complained the Council failed to act on noise nuisance and breaches of licensing conditions and failed to identify the venue did not have planning permission until 2024. There was some drift in the Council’s decision-making in 2024 and a lack of liaison with the planning department. That left Mr B with some uncertainty. An apology and payment to Mr B, along with reminder to officers, is satisfactory remedy.
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Staffordshire County Council (24 013 429)
Statement Upheld Charging 22-Jul-2025
Summary: Mrs Y complained about the Council’s charging under a Deferred Payment Agreement for the residential care service for her mother. We found fault with the Council in not providing enough information about Deferred Payment Agreements and in the way it calculated care charges. The Council’s fault caused injustice to Mrs Y. The Council has already offered suitable personal remedies and has carried out some service improvements. The Council has agreed to continue improving its services by ensuring more comprehensive information is available for people considering Deferred Payment Agreements.