Decision search
Your search has 55054 results
-
Birmingham City Council (24 021 208)
Statement Closed after initial enquiries School transport 30-May-2025
Summary: We will not investigate this complaint that the Council was at fault in refusing the complainant’s application and appeal for school transport for his son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
-
Manchester City Council (24 022 177)
Statement Closed after initial enquiries School transport 30-May-2025
Summary: We will not investigate this complaint that the Council made a flawed decision to refuse the complainant’s application and appeal for school transport for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
-
Royal Borough of Kensington & Chelsea (24 010 307)
Statement Upheld Homelessness 29-May-2025
Summary: Ms C complained of behalf of Ms B that complained that the Council had delayed excessively in dealing with her homeless application and providing her with suitable accommodation. We found the Council delayed for at least 15 months in accepting the main housing duty towards Ms B and considering the suitability of her interim accommodation. It also took nine months to respond to her stage two complaint. This caused Ms B to live in unsuitable accommodation for at least a year longer than necessary. The Council has agreed to apologise to Ms B and make a symbolic payment of £1800 in addition to the £300 already offered.
-
Statement Upheld Homelessness 29-May-2025
Summary: Mr X complained about a lack of support from the Council when he told it his landlord was evicting him. We have found fault by the Council because it did not complete the actions set out in Mr X’s Personalised Housing Plan, did not offer him interim accommodation while it made enquiries into his case and took too long to accept the Relief Duty to him. The Council agreed to apologise and make Mr X a payment in recognition of the injustice caused to him.
-
Wiltshire Council (24 010 588)
Statement Upheld Assessment and care plan 29-May-2025
Summary: Miss Y complains on behalf of her adult daughter, Miss W, about the Council’s decision not to provide direct payments to fund a Personal Assistant. There is some procedural fault in the Council’s support planning because Miss W’s support plan does not show how all her eligible needs will be met. The Council has agreed to apologise and review Miss W’s support plan.
-
South Gloucestershire Council (24 010 764)
Statement Upheld Special educational needs 29-May-2025
Summary: Miss B complained that the Council had failed to find a suitable educational placement for her daughter C or provide her with a suitable full-time education since May 2023. We found some fault causing injustice to Miss B and C. The Council has agreed to apologise to them both, make symbolic payments totalling £800 and improve its procedures for the future.
-
Royal Borough of Greenwich (24 011 801)
Statement Upheld Homelessness 29-May-2025
Summary: Ms Y complains about the handling of Mr X’s homeless application. She says caused unnecessary distress which significantly impacted Mr X’s emotional wellbeing. The Ombudsman finds the Council at fault which caused injustice to Mr X and Ms Y. The Council has agreed to apologise and make a payment to Mr X and Y.
-
Royal Borough of Windsor and Maidenhead Council (24 012 884)
Statement Upheld Other 29-May-2025
Summary: Mr X complained the Council has failed to resolve his concerns about shops leaving refuse collection bins on the public highway and in parking bays. He says the bins often overflow, which attracts fly tipping. We find the Council was at fault for how it handled Mr X’s concerns and for its communication with him. This caused him frustration and upset. The Council has agreed to our recommendations to apologise to Mr X, make a payment to him and complete a detailed review of the issues.
-
West Suffolk Council (24 014 465)
Statement Closed after initial enquiries Allocations 29-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
-
East Sussex County Council (24 014 658)
Statement Upheld Special educational needs 29-May-2025
Summary: Ms X complained the Council failed to provide the Speech and Language Therapy and Occupational Therapy from her child’s Education, Health and Care Plan since September 2023. Ms X also complained the Council failed to provide suitable education for her child while absent from school and declined to complete an early annual review. We found fault with the Council delaying providing some Education, Health and Care Plan provision from June 2024 until November 2024 and Alternative Provision of education in September 2024. The Council agreed to apologise to Ms X and pay her a total of £550 to recognise the distress, frustration and lost opportunity caused. The Council also agreed to put specific missing Education, Health and Care Plans provision in place.