Decision search
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Southend-on-Sea City Council (24 013 861)
Statement Upheld Special educational needs 23-Jul-2025
Summary: Miss X complained the Council delayed assessing her child’s needs and issuing their education, health and care plan. Miss X said this caused unnecessary and avoidable distress, anxiety and frustration. We find service failure and fault causing injustice. The Council will make a payment to remedy the injustice.
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Russettings Care Limited (24 014 108)
Statement Upheld Residential care 23-Jul-2025
Summary: Ms D complains the Care Provider failed to move her father to a less expensive room, provided substandard accommodation, and did not properly care for him. The Care Provider is at fault for failing to provide satisfactory accommodation, charging for services not provided, losing items and shortfalls in care. This has caused a financial loss to the estate, uncertainty and distress to Ms D. The Care Provider has remedied some faults and following our investigation has agreed to make Ms D a symbolic payment and service improvements.
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Buckinghamshire Council (24 014 329)
Statement Upheld Special educational needs 23-Jul-2025
Summary: Ms C complains the Council delayed in completing an Education, Health and Care (EHC) Plan which resulted in her daughter, B, missing educational support. Ms C also complains the Council has not repaid her for a privately arranged educational psychology report and private tuition costs. The Council has accepted delays in completing an EHC Plan. It has agreed to apologise to Ms C, make a symbolic payment and repay Ms C for tuition costs and the cost of a private educational psychology report.
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Statement Upheld Special educational needs 23-Jul-2025
Summary: Ms X complains the Council failed to check the School was providing section F provisions in her daughters Education Health and Care Plan. She also said the Council did not stick to legal timeframes. The Council is at fault for failing to check the section F provisions were in place. This has caused Ms X’s daughter to miss educational provision and caused Ms X distress, time and trouble. The Council agreed to a package of remedies.
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Havant Borough Council (24 014 688)
Statement Upheld Planning applications 23-Jul-2025
Summary: Mr X said the Council gave him incomplete information in its pre-planning advice. He said this meant he paid for a planning application he would not have chosen to go ahead with, and it wasted his time. We find the Council at fault and this caused injustice. The Council has agreed to apologise and make a payment to Mr X to remedy the injustice.
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Sheffield City Council (24 016 111)
Statement Upheld Private housing 23-Jul-2025
Summary: Ms D complained the Council delayed resolving a leak and removing waste. I have found evidence of fault by the Council including delays and poor communications. I have asked the Council to pay Ms D redress for the fault.
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London Borough of Bromley (24 002 185)
Statement Upheld Charging 23-Jul-2025
Summary: Mrs X complained about the charges made by the Council for her mothers care home place. There was fault. The Council took too long to resolve a situation in which the care home was paid twice. It has now reached an agreement to get a refund from the care home and cancel the invoices to Mrs M. To remedy the distress and inconvenience Mrs M was put to and to remedy the Council’s poor communication the Council apologised and made a payment to Mrs X. There was no fault in the Council’s decision there was no reablement care. Or its decision that Mrs M should contribute financially during the 12 week period when the value of her property was disregarded.
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London Borough of Hillingdon (24 004 212)
Statement Upheld Disabled children 23-Jul-2025
Summary: The Council has agreed to commission an independent investigation of Mrs M’s complaint at the second stage of the statutory children’s services complaints process. We consider this an appropriate response to her concerns.
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Statement Upheld Special educational needs 22-Jul-2025
Summary: Mrs X complained about the Council’s handling of her child’s Education Health and Care Plan. She says this caused her child to miss out on education and impacted their emotional wellbeing. The Ombudsman finds the Council at fault which caused injustice. The Council will apologise and make a payment to Miss X.
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London Borough of Lewisham (24 015 600)
Statement Upheld Homelessness 22-Jul-2025
Summary: Miss X complained the Council did not consider all relevant information in her homelessness application, delayed providing her with suitable accommodation and communicated with her poorly. She says this caused her to be homeless. The Ombudsman finds no fault with the Council’s decision making in assessing Miss X’s homelessness application and suitability of accommodation it provided. The Ombudsman does find fault with the Council’s communication, which caused Miss X limited injustice. The Council has agreed to apologise to Miss X and make a service improvement.