Decision search
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Sunderland City Council (24 014 625)
Statement Upheld Special educational needs 27-Jul-2025
Summary: Mrs X complained that the Council failed to provide a suitable education and support for her grandchild’s (Y) special educational needs. We found the Council to be at fault because it failed to provide alternative education whilst a school place was found and took too long to issue a revised Education Health and Care Plan. This caused distress and affected the welfare of Mrs X and Y. To remedy this injustice, the Council agreed to make a payment to Mrs X and take action to improve its service.
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Cambridgeshire County Council (24 014 900)
Statement Upheld Special educational needs 27-Jul-2025
Summary: The Council was at fault. It delayed reviewing Mr X’s child, Y’s, Education, Health and Care (EHC) Plan and subsequently, delayed securing a placement. It failed to provide Y with some provision including speech and language therapy (SALT). The Council also delayed responding to Mr X’s complaint. This caused Mr X distress, frustration and uncertainty and Y was without a placement for a prolonged period of time. The Council apologised to Mr X and said it would make service improvements to prevent a recurrence of the fault. The Council has agreed it will also offer a further apology to Mr X and a payment to recognise Y’s lost provision and for the injustice it caused to Mr X. It will also remind staff to follow its complaints procedure when responding to complaints.
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London Borough of Bromley (24 015 200)
Statement Upheld Special educational needs 27-Jul-2025
Summary: We have found fault with the Council for failing to secure all the special educational need provision in Miss X’s son’s Education, Health and Care Plan. This caused him to miss out on the support he needed which affected his behaviour and attendance at school. The Council has agreed to apologise to Miss X and make a payment to remedy Miss X’s and her son’s injustice.
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Maldon District Council (24 015 871)
Statement Upheld Planning applications 27-Jul-2025
Summary: Mr X complained the Council failed to properly advertise a planning application near is property and failed to consider the impact on his residential amenity. There was fault in relation to the advertising of the planning application but this did not impact on the decision to approve the application. We have investigated the issues raised by Mr X about the impact on his residential amenity and found no evidence of further fault.
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Kent County Council (25 001 766)
Statement Closed after initial enquiries Special educational needs 26-Jul-2025
Summary: We will not investigate this complaint that the Council was at fault in withdrawing wellbeing support from the complainant’s daughter without notice. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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West Berkshire Council (25 001 850)
Statement Closed after initial enquiries Alternative provision 25-Jul-2025
Summary: We will not investigate this complaint that the Council has failed to make alternative educational provision for the complainant’s son while he cannot attend school. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.
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London Borough of Tower Hamlets (25 001 863)
Statement Closed after initial enquiries Disabled children 25-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application for a Blue Badge for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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East Sussex County Council (25 001 754)
Statement Closed after initial enquiries Special educational needs 25-Jul-2025
Summary: We will not investigate this complaint that the Council failed to make alternative provision for the complainant’s son while he was unable to attend school, and declined to reimburse costs she incurred in sourcing provision herself. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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East Riding of Yorkshire Council (24 016 179)
Statement Upheld Special educational needs 24-Jul-2025
Summary: Ms X complained the Council delayed providing a tutor for her child, communicated poorly with her, and lacks policies for children not in school. Ms X this caused unnecessary and avoidable distress, frustration, and uncertainty. We find the Council at fault and this caused injustice. The Council has agreed to apologise, make a payment, and improve its service.
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Staffordshire County Council (24 016 432)
Statement Upheld Special educational needs 24-Jul-2025
Summary: Mrs B complained the Council failed to adhere to the statutory timeframe for issuing an amended Education, Health and Care Plan following an annual review. We find the Council at fault for a delay in issuing the final amended Education, Health and Care Plan. This caused distress, frustration and uncertainty to Mrs B and delayed her son, Y, starting specialist provision. The Council has agreed to apologise and make a symbolic payment to Mrs B in recognition of the injustice caused.