Decision search
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Essex County Council (24 013 349)
Statement Not upheld Safeguarding 28-Jul-2025
Summary: Mr X complained on behalf of his mother Miss Y about how the Council charged for a temporary care home, made her sign a document, managed her money, and decided to apply to the Court of Protection for deputyship. He said this caused Miss Y distress. We do not find the Council at fault.
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Rother District Council (24 015 328)
Statement Upheld Enforcement 28-Jul-2025
Summary: Mr X complained the Council did not follow due process to investigate alleged planning breaches at a neighbouring residential site. He says the Council failed to take appropriate enforcement action. Mr X says the Council’s actions negatively impacted his family’s mental health and caused avoidable stress. We found fault by the Council. The Council has agreed to apologise to Mr X and has agreed to make service improvements.
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Isle of Wight Council (24 015 465)
Statement Upheld Homelessness 28-Jul-2025
Summary: Mr X complained about the Council placing him in unsuitable interim accommodation. He also complained that it would not offer him interim accommodation until he rehoused his emotional support dog and that a housing officer was rude and dismissive towards him. We found fault by the Council on all matters. The Council agreed to apologise to Mr X and make him symbolic payments in recognition of the injustice caused to him.
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Northumberland County Council (23 016 680)
Statement Upheld Residential care 28-Jul-2025
Summary: Mrs Y complained about the care the Council arranged for her mother, Mrs X, in late 2022. There was fault in how the Care Home, on behalf of the Council, cared for Mrs X. This caused significant avoidable distress and uncertainty for Mrs Y and Mrs X’s husband. The Council agreed to apologise and make a symbolic payment to Mrs X’s close family.
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Bolton Metropolitan Borough Council (23 017 962)
Statement Upheld Allocations 28-Jul-2025
Summary: Ms X complained about the way the Council handled her housing register and homelessness applications meaning she had to spend longer in unsafe accommodation. She also complained about its complaint handling. We have not found the Council at fault for the way it handled Ms X’s housing register application but we have found the Council at fault for not considering whether Ms X was homeless on the basis her property was not reasonable to occupy. We have also found the Council at fault for its complaint handling. To remedy the injustice caused the Council agreed to apologise to Ms X and make a payment for the distress caused.
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South Staffordshire District Council (25 002 215)
Statement Closed after initial enquiries Trees 28-Jul-2025
Summary: We will not investigate this complaint about a tree preservation order as the complaint is made late and there are not good reasons to investigate now. The complaint that the Council has not since considered whether the order should be varied has not yet been made to the Council and should be done so before we would assess it.
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London Borough of Wandsworth (25 008 450)
Statement Closed after initial enquiries Other 27-Jul-2025
Summary: We will not investigate Mr B’s complaint about the Council not allowing the public to comment on online news articles. This is because there is not enough evidence of fault to justify an investigation.
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Cambridgeshire County Council (24 016 204)
Statement Upheld Special educational needs 27-Jul-2025
Summary: Mrs Y complained about the way the Council dealt with her child Z’s educational provision. We have found fault by the Council, causing injustice, in its: delay completing the EHC needs assessment; delay issuing the final EHC Plan; communication failures; and failure to properly consider its duty to, and, provide Z with suitable alternative provision. To remedy the injustice the Council has agreed to: apologise and make payments to recognise the impact of the missed education: and upset, frustration and uncertainty.
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London Borough of Redbridge (24 017 062)
Statement Upheld Homelessness 27-Jul-2025
Summary: We found fault by the Council on Mr Y’s complaint about it placing him in unsuitable temporary accommodation. The Council accepted it was unsuitable but failed to move him. It also failed to show it properly assessed whether the accommodation was suitable before placing him in it. The Council agreed to apologise for the failings, pay £1,050 for the distress called, continue to pay £150 a month until he is moved to suitable accommodation or refuses a suitable offer, and remind relevant officers of the need to assess, and record, the suitability of accommodation before placing applicants in them. There was no fault on his complaint about it placing him the wrong Band under its allocation scheme.
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Derbyshire County Council (24 017 437)
Statement Upheld Alternative provision 27-Jul-2025
Summary: Mrs X complained the Council failed to ensure her son P and daughter R received suitable education and special educational needs support, after the family moved to the Council’s area. The Council failed to pay a financial remedy it promised Mrs X for education P and R missed in a previous school year; the Council agreed to now pay this. Fault by the Council also meant R missed education and special educational needs support in the next school year, Mrs X experienced avoidable time and trouble complaining, and the whole family experienced distress. The Council agreed to apologise and pay a financial remedy. It will also properly consider what education is suitable for R, and act to ensure it does not miss complaints and properly completes agreed complaint outcomes. I could not investigate parts of Mrs X’s complaint that were not the responsibility of the Council. I also could not consider issues which overlapped with an appeal she made to the First-tier Tribunal (Special Educational Needs and Disability) about P’s Education, Health, and Care Plan.