Decision search
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Westmorland and Furness Council (24 019 792)
Statement Upheld Refuse and recycling 05-Aug-2025
Summary: Ms B complained the Council delayed providing her with domestic waste bins which meant she had to pay for a commercial waste collection while also paying council tax. The Council has agreed to refund the amount Ms B paid for the commercial waste collection. That is a satisfactory remedy and I therefore do not intend to pursue the complaint further.
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London Borough of Haringey (24 019 953)
Statement Upheld Antisocial behaviour 05-Aug-2025
Summary: Mr X complained the Council failed to take sufficient action in response to his complaint about noise and anti-social behaviour from his neighbour’s property. There were faults by the Council with how it dealt with Mr X’s concerns, its poor communication with him and its delays with its complaint handling. This caused injustice to Mr X. The Council will take action to remedy the injustice caused.
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Manchester City Council (24 020 463)
Statement Closed after initial enquiries Homelessness 05-Aug-2025
Summary: We will not investigate this complaint about the Council’s alleged failure to make a suitable offer of accommodation to Miss X. This is because Miss X has a right of appeal regarding the Council’s decision, and it would be reasonable for her to use it.
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Newcastle upon Tyne City Council (24 022 491)
Statement Closed after initial enquiries Traffic management 05-Aug-2025
Summary: We will not investigate this complaint about the way the Council has proceeded with the installation of a new traffic management system. This is primarily because there is insufficient evidence that the complainant has been caused a significant personal injustice by the alleged faults, it is reasonable to expect him to use the alternative remedies which are available, and an investigation is unlikely to achieve a worthwhile outcome.
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Surrey County Council (24 016 511)
Statement Upheld Assessment and care plan 05-Aug-2025
Summary: Mr X complained the Council failed to meet his eligible care needs for three months and it failed to attend borough council meetings about his housing. We found there was a lack of care provision which was Service Failure by the Council. We also found there was a failure to attend housing meetings after agreeing to do so. This was a lack of partnership working. The fault by the Council led to distress to Mr X. The Council agreed to apologise, make a distress payment and work on an action plan to avoid the same issues happening again.
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Buckinghamshire Council (25 008 865)
Statement Closed after initial enquiries Planning applications 05-Aug-2025
Summary: We cannot investigate Mr B’s complaint about the Council’s refusal of his planning application. This is because Mr B put in an appeal to the Planning Inspector.
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London Borough of Haringey (25 010 121)
Statement Closed after initial enquiries Managing council tenancies 05-Aug-2025
Summary: We cannot investigate this complaint about the management of the complainant’s rent account and a key fob. This is because they are housing management issues which we have no power to investigate.
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North East Lincolnshire Council (25 001 519)
Statement Closed after initial enquiries Licensing 05-Aug-2025
Summary: We will not investigate Mr X’s complaint about a Council decision to amend its taxi licencing policy. There is insufficient evidence of fault to warrant an investigation.
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South Kesteven District Council (25 001 680)
Statement Closed after initial enquiries Council tax 05-Aug-2025
Summary: We will not investigate this complaint about a council tax error in 2023. The complaint is late and there is no good reason to investigate now.
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North Yorkshire Council (25 001 684)
Statement Closed after initial enquiries Special educational needs 05-Aug-2025
Summary: We cannot investigate this complaint about failure to secure suitable education and special educational needs provision as set out in an Education, Health and Care Plan. This is because Mrs X started legal action against the Council about the same issues.