Decision search
Your search has 55054 results
-
London Borough of Harrow (24 022 958)
Statement Upheld Assessment and care plan 18-Aug-2025
Summary: We will not investigate this complaint about how the Council arranged for a charity to manage Ms X finances several years ago and about delays in responding to her request to end her home care package in 2023. Ms X’s complaint about the management of her finances is late and she could have complained about this sooner. In response to our suggestion, the Council agreed to refund the contributions Ms X paid during the delays, and to apologise and make a symbolic payment to recognise the distress it caused her. This is a suitable remedy for the injustice.
-
Durham County Council (24 023 317)
Statement Not upheld Child protection 18-Aug-2025
Summary: Miss X complained that the Council’s Local Authority Designated Officer (LADO) failed to follow correct procedures in relation to a referral by her employer. There is no evidence of fault by the Council in the way the LADO handled the referral or its oversight of the following investigation.
-
London Borough of Hackney (24 023 374)
Statement Upheld Allocations 18-Aug-2025
Summary: We have upheld Mr X’s complaint about a delay in carrying out a review of its decision he did not qualify for medical priority. The Council has agreed to apologise and pay him £100 as a symbolic payment to remedy the uncertainty he suffered due to the delay.
-
Herefordshire Council (25 000 136)
Statement Upheld Homelessness 18-Aug-2025
Summary: We found fault by the Council on Miss Y’s complaint about it failing to move her to suitable alternative accommodation after accepting she was homeless, despite her former abusive partner knowing she remained there. It failed to move her and her large family to suitable accommodation, plan for the possibility of larger families needing larger properties, failed to show it explored the private rental sector, and failed to provide her with the help initially offered. The Council agreed to send her a written apology, pay £3,750 for the distress caused, make £250 monthly payments up to six months until she is suitably rehoused, and explore options for finding her accommodation. It also agreed to find and offer her a suitable property, review how it can make provision for larger families in the future, as well as review/create a procurement policy to increase the supply of larger properties.
-
Norfolk County Council (25 001 437)
Statement Closed after initial enquiries Charging 18-Aug-2025
Summary: We will not investigate Miss X’s complaint about charges for care services she received in 2022. She says she should not have to pay the charges as she was not aware she was being charged for the care services until June 2022. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, the claimed fault has not caused any significant injustice.
-
London Borough of Lambeth (25 001 931)
Statement Closed after initial enquiries Allocations 18-Aug-2025
Summary: We will not investigate this complaint about the Council’s assessment of his housing application. He says he should be awarded a higher banding priority because he is overcrowded. This is because there is insufficient evidence of fault which would warrant an investigation.
-
Harlow District Council (25 001 992)
Statement Closed after initial enquiries Homelessness 18-Aug-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his homelessness application as there is insufficient evidence of fault to justify an investigation.
-
Sandwell Metropolitan Borough Council (25 002 045)
Statement Closed after initial enquiries Safeguarding 18-Aug-2025
Summary: We will not investigate this complaint about failure to respond to adult social care concerns through its safeguarding process. Although this caused frustration and upset, it is not significant injustice to justify an Ombudsman investigation. The Council responded to concerns through its complaint process, and regularly reviews the care package.
-
Staffordshire County Council (25 002 137)
Statement Closed after initial enquiries Charging 18-Aug-2025
Summary: We will not investigate this complaint about the Council’s financial assessment for residential care. This is because there is not enough evidence of fault in the Council’s decision-making. Any delay or lack of clarity did not cause significant enough injustice to justify an investigation.
-
Statement Closed after initial enquiries Antisocial behaviour 18-Aug-2025
Summary: We cannot investigate complaints about court action or the police so we cannot consider Mr X’s complaint about the issue of a warrant. We do not investigate complaints handling unless we are also investigating the underlying complaint. The Information Commissioner’s Office is better placed to consider complaints about subject access requests.