Decision search
Your search has 53110 results
-
Minchinhampton Doctors Surgery (24 015 507a)
Statement Closed after initial enquiries General practice 07-May-2025
Summary: We will not investigate Miss X’s complaint about her brother, Mr Y’s, care and treatment by Gloucestershire County Council, Gloucestershire Health and Care NHS Foundation Trust and Minchinhampton Surgery. A significant amount of time has passed since some of the events complained about occurred which impacts on our ability to consider them now. We are unlikely to find fault on some points. Finally, further investigation by the Ombudsmen is unlikely to achieve the changes to Mr Y’s care that Miss X is hoping for.
-
Gloucestershire Health and Care NHS Foundation Trust (24 015 507b)
Statement Closed after initial enquiries Mental health services 07-May-2025
Summary: We will not investigate Miss X’s complaint about her brother, Mr Y’s, care and treatment by Gloucestershire County Council, Gloucestershire Health and Care NHS Foundation Trust and Minchinhampton Surgery. A significant amount of time has passed since some of the events complained about occurred which impacts on our ability to consider them now. We are unlikely to find fault on some points. Finally, further investigation by the Ombudsmen is unlikely to achieve the changes to Mr Y’s care that Miss X is hoping for.
-
Kent County Council (24 009 938)
Statement Not upheld Charging 06-May-2025
Summary: Mr X complained that the Council failed to give him sufficient notice of changes to its non-residential care charging policy. We did not find the Council to be at fault because it gave adequate notice and carried out a disability related expenditure assessment to ensure Mr X could afford to pay.
-
London Borough of Croydon (24 008 655)
Statement Closed after initial enquiries Other 06-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of anti-social behaviour by a neighbour, whose tenancy is managed by the Council. There is insufficient evidence of fault by the Council in the last 12 months to justify our involvement.
-
Staffordshire County Council (24 009 953)
Statement Upheld Special educational needs 06-May-2025
Summary: Mrs Y complained that the Council failed to provide her child with a suitable education and delayed completing their Education Health and Care needs assessment. Mrs Y also complained about delays by the Council in responding to her complaint. We have not found fault by the Council regarding the provision of a suitable education or the completion of the Education Health and Care needs assessment. We have found fault, causing injustice, with its handling of Mrs Y’s complaint. The Council has agreed to remedy this injustice by apologising to Mrs Y, making a payment to reflect the upset caused and a service improvement.
-
Liverpool City Council (24 010 321)
Statement Upheld Allocations 06-May-2025
Summary: Mr X complained that the Council failed to properly consider the evidence he provided when deciding on his housing application. We find fault with how the Council reviewed Mr X’s application, causing uncertainty. To remedy the injustice, the Council has agreed to arrange a new review.
-
Surrey County Council (24 012 381)
Statement Upheld Special educational needs 06-May-2025
Summary: Miss X complained the Council delayed issuing an Education, Health and Care Plan after an annual review. And that her child, Y, missed education because of illness. There was a delay of four months in issuing a final Education, Health and Care Plan after the annual review. There was also a failure to adequately monitor Y’s education when they were ill for extended periods of time and not in school. A payment and apology remedies the injustice from the delay and uncertainty to Miss X and Y.
-
Tameside Metropolitan Borough Council (24 012 732)
Statement Upheld Direct payments 06-May-2025
Summary: Mr X complains the Council has failed to deal properly with the charges for his care, resulting in it charging him more than he can afford to pay. The Council failed to explain why it accepted some of his car expenses as disability related expenditure but not others. The council needs to apologise and reconsider its decisions, providing reasons for them.
-
Wokingham Borough Council (24 013 118)
Statement Upheld Special educational needs 06-May-2025
Summary: Ms X complained the Council failed to provide support to her son when he could not attend school due to mental health needs causing distress and lost educational opportunities. Ms X also complained the Council issued an Education Health and Care Plan for her son and failed to include an Education Other than at School package it agreed. The Council’s offer is a suitable remedy to Ms X for missed provision and she has appealed to the SEND Tribunal, so we have ended our investigation into the complaint.
-
Birmingham City Council (24 013 621)
Statement Upheld Refuse and recycling 06-May-2025
Summary: Mr X complained the Council has repeated failed to collect the recycling from his street over a prolonged period. This has led to a build-up of waste in the street which is unsightly and smelly. We found the Council’s repeated failure to collect Mr X’s recycling over a sustained period is fault. This fault has caused Mr X an injustice. The Council will apologise and make a payment to Mr X to remedy this injustice.