Decision search
Your search has 53110 results
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Central Bedfordshire Council (25 000 556)
Statement Closed after initial enquiries Highway adoption 09-Jun-2025
Summary: We will not investigate this complaint about a highway kerb because there is not enough evidence of fault to justify investigating.
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London Borough of Bromley (25 000 863)
Statement Closed after initial enquiries Other 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters involving children he is related to. The law prevents us from investigating anything that is or has been the subject of court proceedings.
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Plymouth City Council (25 001 387)
Statement Closed after initial enquiries Refuse and recycling 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s policy to charge a £21 delivery fee for replacement bins. The claimed injustice is not significant enough to warrant an investigation.
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London Borough of Hammersmith & Fulham (25 001 655)
Statement Closed after initial enquiries Refuse and recycling 09-Jun-2025
Summary: We will not investigate Miss X’s complaint about damage caused to her wall during a waste collection in late 2024. This is because it is reasonable to expect Miss X to take the matter to court.
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Manchester City Council (25 001 899)
Statement Upheld Other 09-Jun-2025
Summary: Mr X complained the Council failed to involve him properly when it delivered support to his child. Mr X also complained about how the Council handled his complaint. We found the Council was at fault. Mr X has not had the opportunity to have his complaint properly considered via the children’s statutory complaints procedure. This caused undue delay and frustration for Mr X. The Council will start stage two of the children’s statutory complaints procedure without delay. It will also apologise to Mr X and make a symbolic payment to him.
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Chanctonbury Healthcare (Weymouth) Limited (25 001 995)
Statement Upheld Charging 09-Jun-2025
Summary: Mr H complains on behalf of his mother that a care provider has not refunded fees they paid it for a period a council subsequently also paid it for. We uphold the complaint, as the care provider has not responded to Mr H’s contacts. But the care provider is in administration so cannot provide the remedy we recommended.
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Knowsley Metropolitan Borough Council (25 002 290)
Statement Closed after initial enquiries Council tax 09-Jun-2025
Summary: We will not investigate this complaint about Council tax exemptions because there is a right of appeal to a Valuation Tribunal.
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Suffolk County Council (25 002 295)
Statement Closed after initial enquiries Child protection 09-Jun-2025
Summary: We will not investigate Mr X’s complaint that the Council did not remove him from an abusive environment in the 1970s and 1980s. This is because the complaint is late, and the events are historic so we could not complete a sufficient investigation.
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Swindon Borough Council (25 002 566)
Statement Closed after initial enquiries Council tax 09-Jun-2025
Summary: We will not investigate this complaint about Council tax because there is insufficient evidence of fault and the injustice would not warrant investigation. There is also a right of appeal to a Valuation Tribunal against any liability dispute.
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Birmingham City Council (25 002 647)
Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Jun-2025
Summary: We will not investigate this complaint about a refusal of housing benefit as there is a right of appeal to a tribunal.