Decision search
Your search has 54886 results
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HC-One No.2 Limited (24 020 830)
Statement Closed after initial enquiries Residential care 13-May-2025
Summary: We will not investigate this complaint about a Care Provider preventing access to one of its residents. The Care Provider was acting on the wishes of the resident, who had capacity to decide. So, the actions of the Care Provider do not cause the claimed injustice. There is also nothing to now achieve as the resident has since died.
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East Suffolk Council (24 020 911)
Statement Closed after initial enquiries Planning applications 13-May-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Cambridgeshire County Council (24 020 383)
Statement Upheld Special educational needs 13-May-2025
Summary: We will not investigate Mrs X’s complaint about delays in producing an Education Health and Care Plan as the Council has agreed to a proportionate way to resolve the complaint.
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Surrey County Council (24 008 742)
Statement Upheld Assessment and care plan 13-May-2025
Summary: Miss X complained about how the Council managed her care needs after the previous arrangement broke down and it did not provide her with the support or hours she needed. We found the Council at fault for significant delays with a reassessment of her needs and how it decided her care hours. The Council has agreed to apologise to Miss X, make a symbolic payment, and take action to prevent recurrence of fault.
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Hertfordshire County Council (24 008 995)
Statement Closed after initial enquiries Safeguarding 13-May-2025
Summary: We will not investigate the Council’s response to Mr X’s concerns about a third party’s involvement in his parent’s finances. This is because we are unlikely to be able to add anything to the Council’s investigation.
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Malvern Hills District Council (24 009 105)
Statement Upheld Building control 13-May-2025
Summary: Mr X complained that the Council did not properly deal with a planning application or enforcement of building regulations compliance. The Council is at fault because its communication to Mr X was not clear. The Council has provided an appropriate remedy.
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Birmingham City Council (24 010 550)
Statement Upheld Refuse and recycling 13-May-2025
Summary: Mr X complained the Council has repeatedly failed to collect his household waste and recycling as scheduled over a sustained period. He also complained the Council took three months to replace a damaged bin. We found the repeated failure to collect Mr X’s household waste and recycling is fault. As is the delay in providing a replacement bin. These faults led to an accumulation of waste which has caused Mr X inconvenience and stress. The Council has agreed to apologise and make a payment to Mr X.
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Sheffield City Council (24 011 603)
Statement Closed after initial enquiries Antisocial behaviour 13-May-2025
Summary: We will not investigate this complaint about how the Council responded to reports of anti-social behaviour. There is not enough evidence of fault to justify our involvement.
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Worcestershire County Council (24 012 293)
Statement Upheld Alternative provision 13-May-2025
Summary: Mrs X complained the Council failed to arrange alternative educational provision for her child (Y) after they became unwell and unable to attend school in the 2023/2024 school year. The Council was at fault for failing to consider alternative educational provision when Mrs X raised attendance problems in late April 2024. However, this did not cause an injustice as Y was not absent for 15 days or more which is a requirement for the Council to arrange alternative provision. Y also went on study leave five weeks after Mrs X raised attendance problems and any alternative education provision would not have been arranged before this period.
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Statement Closed after initial enquiries Child protection 13-May-2025
Summary: We will not investigate this complaint about a report written by the Council and passed to Ofsted. Investigation by us would be unlikely to lead to a different or more worthwhile outcome.