Decision search
Your search has 54734 results
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Royal Borough of Kingston upon Thames (25 001 761)
Statement Closed after initial enquiries Private housing 04-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision to inspect a property that she rents out. This is because there is no evidence of a significant injustice to warrant an investigation.
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London Fire Commissioner (25 002 325)
Statement Closed after initial enquiries Other 04-Jun-2025
Summary: We will not investigate this complaint about the recording of a fire by the Authority. This is because there is not enough evidence of fault by the Authority, and we cannot achieve the outcome Mr X wants.
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Derby City Council (25 002 890)
Statement Closed after initial enquiries Parking and other penalties 04-Jun-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect the complainant to have followed the appeal procedure provided in law.
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Nottingham City Council (25 003 112)
Statement Closed after initial enquiries Parking and other penalties 04-Jun-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as Mr X can make an appeal to the Traffic Penalty Tribunal.
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Statement Closed after initial enquiries Parking and other penalties 04-Jun-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as there is insufficient remaining injustice caused to the complainant, and we cannot achieve the outcome he seeks.
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Barchester Healthcare Homes Limited (24 022 010)
Statement Upheld Residential care 04-Jun-2025
Summary: We will not investigate this complaint about a Care Provider deregistering a temporary resident from their usual Doctors practice. The Care Provider has explained why this happened. It has apologised for not telling the complainant, which caused surprise, worry and frustration when they tried to get their medication. It also caused time and trouble having to reregister. The Care Provider sent flowers and offered a discount off a future stay. It is unlikely an Ombudsman investigation would achieve anything further. The Care Provider’s actions are sufficient to acknowledge the impact.
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Herefordshire Council (24 015 133)
Statement Closed after initial enquiries Child protection 04-Jun-2025
Summary: We will not investigate this complaint about the Council’s handling of a Children’s Services complaint through its statutory procedures. This is because there is not enough evidence of fault by the Council, it is not our role to reinvestigate the underlying matters as the complainant might want, and we could not connect the claimed injustice from any criminal acts with the Council’s complaints procedures. So the matter does not warrant us investigating.
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Shropshire Council (24 009 874)
Statement Upheld Transition from childrens services 03-Jun-2025
Summary: The Council delayed making a decision about Mr Y’s social care provision and issuing the decision to cease to maintain his Education, Health and Care Plan. This caused avoidable uncertainty, distress and a delay in appeal rights which have not been used. The Council has already apologised and this is an appropriate remedy.
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North Northamptonshire Council (24 010 932)
Statement Not upheld School transport 03-Jun-2025
Summary: Mrs X complained that the Council failed to properly consider all the relevant information when she appealed its decision to deny school transport assistance for her son Y. She said the decision has had significant negative impacts; causing anxiety, stress and logistical challenges for Y and the family. We find no fault in the way the Council made its decision. Because of this we cannot question the outcome.
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London Borough of Brent (24 011 018)
Statement Upheld Special educational needs 03-Jun-2025
Summary: Miss X complained the Council failed to properly support her child, Y’s, special educational needs. There was fault in how the Council failed to keep Y’s alternative education under review and how it decided to withdraw school transport. As a result, Y missed out on education for over a term and this caused Miss X avoidable inconvenience and distress. The Council agreed to apologise, pay Miss X a financial remedy and issue reminders to its staff.